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August•August Lock

Analysis by Lukas & Team

August Lock: App Not Working on Samsung Tablet

Troubleshoot your August Lock not working with your Samsung tablet. Fix connectivity issues and ensure secure access in your Canadian home.

Frequently Asked Questions

•What type of batteries should I use in my August Lock for Canadian winters?

Energizer Ultimate Lithium batteries are recommended for their cold-weather performance and longevity.

•How do I check the Wi-Fi signal strength at my August Lock?

Use a Wi-Fi analyzer app on your smartphone or tablet (e.g., NetSpot, Wi-Fi Analyzer). Walk to the August Lock location and measure the RSSI (Received Signal Strength Indication). Aim for a signal strength above -65 dBm.

•Is my August lock compatible with Bell Giga Hub?

Yes, the August Lock is generally compatible with Bell Giga Hub. Ensure that the 2.4GHz Wi-Fi network is enabled and configured properly on the Giga Hub. Refer to Bell's documentation for specific settings.

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About Lukas & Team

Lukas leads the technical research department at Digital Home Faults. Together with a team of systems analysts, he specializes in translating complex manufacturer error codes into actionable diagnostic steps for the Canadian market.

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Possible Causes:

Weak Wi-Fi signal (RSSI below -70 dBm) at the August Connect or integrated Wi-Fi lock location due to interference or distance from the router.
Samsung tablet’s Wi-Fi adapter experiencing driver issues or network configuration problems (incorrect DNS, IP address conflict).
Low battery in the August Lock causing unreliable communication, exacerbated by cold Canadian winters reducing battery capacity. Check battery impedance under load.
Interference from other 2.4GHz devices (microwave ovens, cordless phones) impacting the Wi-Fi signal strength between the August Connect and the router.
The August service is experiencing a temporary outage, preventing the tablet from authenticating and controlling the lock. Check August service status page.
Mechanical binding within the door lock mechanism itself due to warping during winter temperature fluctuations in the frame, causing the motor to stall and preventing successful locking/unlocking and therefore, miscommunication with the App.

Important Warnings:

Never attempt to disassemble the August Lock or its components. Lithium batteries pose a fire hazard if mishandled. Do not expose the lock to excessive moisture or extreme temperatures. Regularly review your August account security settings and enable two-factor authentication.

Step-by-Step Fix:

1

Verify Wi-Fi signal strength at the August Lock using a Wi-Fi analyzer app on a smartphone or tablet (e.g., NetSpot). Ensure RSSI is above -65 dBm. Relocate the August Connect bridge or router if necessary.
2

Power cycle the Samsung tablet: fully turn it off, wait 30 seconds, then restart. Clear the August app cache and data within the tablet's settings.
3

Replace the batteries in the August Lock with new lithium batteries (Energizer Ultimate Lithium recommended for cold climates). Measure voltage under load using a multimeter.
4

Check for interference from other 2.4 GHz devices. Temporarily turn off microwave ovens or cordless phones to see if the August Lock becomes responsive. Consider switching the Wi-Fi router to a less congested channel (channels 1, 6, or 11 are typically recommended in North America).
5

Check the August service status page (status.august.com) for any reported outages. If there is an outage, wait for it to be resolved and then retry.
6

Calibrate the lock. From within the August App, go to Lock Settings -> Calibrate Lock. Follow the on-screen instructions. Ensure that the door closes and locks/unlocks smoothly with minimal resistance. Lubricate the strike plate with graphite if there is mechanical binding.
7

Ensure proper integration with Canadian ISPs such as Bell and Rogers; confirm that the device is properly configured on the network and there are no firewall restrictions.

Observed Symptoms:

The August Lock is unresponsive via the Samsung tablet application. No lock/unlock activity. Event logs are not updating. The application may display 'Lock Not Found' or time out during attempted control. LED on the lock body may flash red indicating a network error or battery issue.

Technical Recommendation:

If the app refuses to connect even after troubleshooting, try the August lock's factory reset procedure (consult the August support documentation for the correct button press sequence). This will require re-pairing the lock with your account and reconfiguring the settings. Note: Back up your guest keys before performing a factory reset.

How It Works:

The August Lock communicates wirelessly via Bluetooth and Wi-Fi (through the August Connect bridge or integrated Wi-Fi models). The Samsung tablet communicates via Wi-Fi. Failure points can exist at the lock, the Wi-Fi network, the Internet connection, the August cloud service, or the Samsung tablet's application and Bluetooth stack. The system relies on stable RF signal propagation within the 2.4GHz band.

Preventative Care:

Replace the August Lock batteries annually before the onset of winter to ensure reliable operation in cold temperatures.
Regularly check the August app for firmware updates and install them promptly to address potential bugs and security vulnerabilities.
Consider assigning a static IP address to the August Connect bridge on the home network to prevent IP address conflicts.
Periodically test the lock's functionality using the August app to ensure it is working as expected.