Analysis by Lukas & Team
August Lock blinking purple after a reset? Diagnose connectivity & battery issues. Canadian troubleshooting tips for smart home security.
Lukas leads the technical research department at Digital Home Faults. Together with a team of systems analysts, he specializes in translating complex manufacturer error codes into actionable diagnostic steps for the Canadian market.
Consider moving your router closer, adding a Wi-Fi extender, or upgrading to a mesh Wi-Fi system.
The August Lock typically uses 4 AA batteries. Check the August support website for specific battery recommendations.
Locate the reset button on the lock (usually on the inside) and hold it down for approximately 5 seconds until the LED flashes red.
Ensure proper electrical safety when working with the August Connect bridge. Never attempt to disassemble the lock itself. Data privacy is paramount; always use a strong password and enable two-factor authentication on the August account. Protect physical access to the lock to prevent tampering.
The August Lock relies on either a direct Wi-Fi connection (2.4 GHz) or communication via the August Connect bridge using Bluetooth Low Energy (BLE). The purple light typically indicates an incomplete setup or network connectivity problem. The lock attempts to handshake with the August servers for authentication and operational commands. Signal strength (RSSI/dBm) is critical, especially in areas with RF interference.
If the lock repeatedly fails to connect, try using a different smartphone or tablet to set it up. Sometimes, compatibility issues with specific devices can interfere with the setup process. Also, try powering down the August Connect bridge for 15 minutes, then power it back up and re-attempt the pairing process.
The August Lock status LED is displaying a blinking purple light. This indicates the lock is in pairing mode or experiencing difficulties connecting to the August Connect Wi-Fi bridge or directly to Wi-Fi. Observed via visual inspection of the LED and potentially an 'offline' status within the August app on a mobile device.