August Lock Blinking Purple Light After Reset:... | digitalhomefaults.org

Technical Background:

The August Lock relies on either a direct Wi-Fi connection (2.4 GHz) or communication via the August Connect bridge using Bluetooth Low Energy (BLE). The purple light typically indicates an incomplete setup or network connectivity problem. The lock attempts to handshake with the August servers for authentication and operational commands. Signal strength (RSSI/dBm) is critical, especially in areas with RF interference.

Symptoms:

The August Lock status LED is displaying a blinking purple light. This indicates the lock is in pairing mode or experiencing difficulties connecting to the August Connect Wi-Fi bridge or directly to Wi-Fi. Observed via visual inspection of the LED and potentially an 'offline' status within the August app on a mobile device.

Possible Causes:

Weak Wi-Fi signal (RSSI below -70dBm) at the lock's location. Check with a Wi-Fi analyzer app.
Incorrect Wi-Fi password entered during setup.
Interference from other 2.4 GHz devices (microwave ovens, cordless phones). Common in densely populated urban condos.
August Connect bridge is too far from the lock or experiencing power issues.
Lock is unable to reach August servers due to firewall restrictions on the home network.
Firmware update failure causing the lock to enter a non-operational state.

Solution:

1

Verify Wi-Fi signal strength at the lock location using a Wi-Fi analyzer app on a smartphone. Aim for RSSI above -60dBm.
2

Double-check the Wi-Fi password entered in the August app. Ensure it is correct and doesn't contain special characters that might cause issues.
3

Move the August Connect bridge closer to the lock, ensuring it has a clear line of sight and is plugged into a working outlet. Power cycle the bridge.
4

Temporarily disable the firewall on the router (if possible) to see if it's blocking the lock's communication with the August servers. Re-enable the firewall after testing.
5

Perform a factory reset on the August Lock. Hold the reset button for 5 seconds and then re-attempt the setup process via the August app.
6

Check for firmware updates for both the August Lock and the August Connect bridge within the August app. Install any available updates.
7

If using a Rogers Ignite modem, ensure that the 2.4GHz band is enabled and configured correctly in the modem settings. Bell Giga Hub users should verify similar settings.

Safety Warning:

Ensure proper electrical safety when working with the August Connect bridge. Never attempt to disassemble the lock itself. Data privacy is paramount; always use a strong password and enable two-factor authentication on the August account. Protect physical access to the lock to prevent tampering.

Prevention:

- Regularly check the battery level of the lock and replace batteries every 6-12 months, especially before the winter months. Low temperatures can significantly reduce battery life and increase impedance. - Keep the August app and lock firmware updated to the latest versions. Enable automatic updates where possible. - Monitor the Wi-Fi signal strength at the lock location periodically. Consider adding a Wi-Fi extender if needed. - Assign a static IP address to the August Connect bridge to prevent IP address conflicts on the network.

Expert Tip:

If the lock repeatedly fails to connect, try using a different smartphone or tablet to set it up. Sometimes, compatibility issues with specific devices can interfere with the setup process. Also, try powering down the August Connect bridge for 15 minutes, then power it back up and re-attempt the pairing process.

Frequently Asked Questions

•How do I improve Wi-Fi signal strength to my August Lock?

Consider moving your router closer, adding a Wi-Fi extender, or upgrading to a mesh Wi-Fi system.

•What type of batteries does the August Lock use?

The August Lock typically uses 4 AA batteries. Check the August support website for specific battery recommendations.

•How do I perform a factory reset on my August Lock?

Locate the reset button on the lock (usually on the inside) and hold it down for approximately 5 seconds until the LED flashes red.

August Lock Blinking Purple Light After Reset: Troubleshooting

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

Frequently Asked Questions

•How do I improve Wi-Fi signal strength to my August Lock?

•What type of batteries does the August Lock use?

•How do I perform a factory reset on my August Lock?

Related Questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: