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August•August Lock

Analysis by Lukas & Team

August Lock: Fixing Bolt Over-Rotation (360 Degree Issue)

Fix August lock bolt over-rotation in Canada. Diagnose handing issues, motor malfunction & recalibrate for secure urban homes. Troubleshooting guide.

Frequently Asked Questions

•How do I recalibrate the August Lock?

Open the August app, go to Lock Settings, select 'Calibrate Lock', and follow the on-screen instructions.

•What type of batteries should I use in my August Lock for Canadian winters?

Lithium batteries are recommended for better performance in cold temperatures compared to alkaline batteries.

•My August lock is offline. How do I reconnect it?

Check your Wi-Fi connection and ensure your August Connect (if applicable) is online. Restart your router and the August Connect. If the problem persists, reset the August Connect.

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About Lukas & Team

Lukas leads the technical research department at Digital Home Faults. Together with a team of systems analysts, he specializes in translating complex manufacturer error codes into actionable diagnostic steps for the Canadian market.

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Safety Warning:

Avoid disassembling the August Lock beyond battery replacement. Tampering with the internal components can void the warranty and potentially damage the device. Ensure your August account is secured with a strong password and two-factor authentication to prevent unauthorized access. Properly dispose of used batteries according to local regulations in Canada.

Common Causes:

Incorrect initial setup or handing process.
Motor drive circuit malfunction or degradation, especially in cold Canadian winters impacting battery impedance.
Sensor malfunction within the lock mechanism preventing accurate position detection.
Door frame misalignment causing excessive resistance to bolt movement, leading to motor overload and miscalibration.
Low battery voltage preventing proper motor operation; exacerbated by cold temperatures reducing battery capacity.
RF interference on Bluetooth or Wi-Fi channels disrupting the handing process during setup (common near Rogers Ignite or Bell Giga Hub devices).

Step-by-Step Fix:

1

Replace the batteries with fresh, high-quality alkaline or lithium batteries. Ensure correct polarity.
2

Force close the August app and restart your smartphone.
3

Re-run the door handing process through the August app. Follow the on-screen instructions carefully. If the app fails, proceed to the next steps.
4

Manually check the deadbolt for smooth operation. Ensure the door frame strike plate is properly aligned and does not obstruct the bolt. Adjust or lubricate as necessary.
5

If the door frame is warped or misaligned, consult a qualified carpenter to adjust the door frame and strike plate, particularly if this occurs seasonally with temperature changes.
6

As a last resort, perform a factory reset of the August Lock. Note that this will require re-pairing with your August account. To factory reset, press and hold the August button while inserting new batteries.
7

Check Wi-Fi signal strength (RSSI) using a Wi-Fi analyzer app on your phone, ensuring a strong signal near the lock especially if using August Connect.

Observed Symptoms:

The August Lock rotates the bolt 360 degrees instead of the standard locking/unlocking range. This is indicated by the lock repeatedly cycling and/or an error message in the August app, potentially accompanied by a red flashing LED.

Technical Background:

The August lock utilizes a motor-driven mechanism to actuate the deadbolt. A calibration process, known as 'handing', determines the limits of bolt travel. The lock relies on internal sensors to track rotation and stop at the correct positions. Errors in this process or sensor malfunction can lead to over-rotation. The lock communicates wirelessly via Bluetooth or Wi-Fi (depending on model and configuration) to the user's smartphone and the August Connect Wi-Fi bridge (if applicable). Interruption in communication during handing can cause issues.

Technical Recommendation:

If the handing process consistently fails, try temporarily disabling Bluetooth on your phone during the setup and only connect via Wi-Fi (if using August Connect). This can sometimes bypass Bluetooth interference issues experienced with certain phones/routers.

Preventative Care:

Regularly check and replace batteries before they are fully depleted. Consider using lithium batteries for improved cold weather performance.
Periodically check door frame alignment and lubricate the deadbolt mechanism.
Keep the August app and lock firmware updated to the latest versions.
Monitor your home Wi-Fi network for interference and channel congestion, especially if using August Connect. Ensure a stable and strong Wi-Fi signal.