August Lock: Troubleshooting Bolt Turning 360 Degrees -... | digitalhomefaults.org

Technical Background:

The August Lock relies on a rotary encoder to track bolt position. It communicates wirelessly (typically via Zigbee or Wi-Fi) to the August Connect or August Doorbell Cam. This data is processed in the cloud. Calibration is crucial for aligning the physical bolt position with the digital representation. Power is supplied by user-replaceable batteries (CR123A recommended). Incorrect handing (left/right door) disrupts expected motor direction.

Symptoms:

The August Lock bolt actuator completes a full 360-degree rotation instead of locking/unlocking. Observed behaviour: excessive motor noise, potential LED error code (flashing red/orange), "Calibration Failed" message in the August app. App logs indicate "Handing configuration error" or "Bolt Position out of range".

Possible Causes:

Incorrect Handing Setting: The lock is configured for the wrong door orientation (left vs. right).
Stripped Gears: Mechanical wear or damage to the internal gears of the bolt drive mechanism.
Rotary Encoder Failure: The encoder providing bolt position feedback malfunctions, leading to incorrect position reporting.
Low Battery Voltage: Insufficient voltage under load causing erratic motor behaviour, especially in cold temperatures (-20°C to -40°C typical in Canadian winters).
Door Frame Warping: Seasonal temperature changes in Canada cause door frame expansion/contraction, leading to binding and increased load on the bolt motor.
RF Interference: Excessive interference on 2.4GHz band from other devices, disrupting communication and calibration process. Check for interference from Rogers Ignite or Bell Giga Hub equipment.

Solution:

1

Verify Handing: In the August app, navigate to Lock Settings > DoorSense > Door Handing. Ensure it is correctly configured for your door (left or right).
2

Battery Replacement: Replace all batteries with new, high-quality CR123A lithium batteries. Measure the voltage of the old batteries under load using a multimeter. A significant voltage drop indicates replacement is needed.
3

Recalibration: Initiate a recalibration cycle through the August app (Lock Settings > Calibrate Lock). Follow the on-screen instructions carefully.
4

Manual Bolt Check: Manually extend and retract the bolt to check for any binding or obstruction. Lubricate the bolt and strike plate with silicone-based lubricant.
5

Factory Reset: Perform a factory reset of the August Lock (refer to the August Lock manual for instructions). Then, re-pair the lock with your August account.
6

Strike Plate Adjustment: Adjust the strike plate alignment to minimize friction on the bolt. Ensure proper clearance.
7

RF Environment Scan: Use a Wi-Fi analyzer app (e.g., NetSpot, inSSIDer) to check the 2.4GHz band for interference. Reposition the August Connect or Doorbell Cam away from potential sources of interference (microwave ovens, Bluetooth devices, other Wi-Fi routers). Consider using a 5GHz Wi-Fi network if available on the Bell Giga Hub or Rogers Ignite modem/router.

Safety Warning:

Never attempt to disassemble the August Lock beyond battery replacement. Tampering with the internal components may void the warranty and compromise the security of your home. Ensure batteries are installed with correct polarity to prevent damage. Data privacy is critical; use strong passwords and enable two-factor authentication. Securely dispose of used batteries at a designated recycling facility.

Prevention:

- Regular Battery Checks: Check battery health every three months, especially before winter. Replace batteries proactively. - Firmware Updates: Keep the August Lock firmware updated via the August app. - Seasonal Lubrication: Lubricate the bolt and strike plate twice a year (spring and fall) to prevent binding due to door frame warping. - Door Frame Inspection: Inspect the door frame for signs of warping or damage. Address any issues promptly. - Stable Wi-Fi: Ensure a stable and reliable Wi-Fi connection for the August Connect or August Doorbell Cam. Consider using a static IP address for the August Connect to prevent IP address conflicts.

Expert Tip:

Perform a “hard reset” by removing batteries for 15 minutes, then re-inserting them. This can clear any residual charge and resolve minor software glitches related to rotary encoder position.

Frequently Asked Questions

•How do I reset my August lock?

To reset your August lock, first, locate the reset button (consult your specific August lock model documentation). Press and hold the reset button for the specified duration (usually around 5-10 seconds) until the LED indicator signals the reset is complete. After the reset, you'll need to re-pair the lock with your August account and reconfigure your settings.

•What type of batteries does August lock use?

August locks typically use CR123A lithium batteries. Always use high-quality batteries and replace them in pairs for optimal performance. Refer to your August lock model documentation to confirm the specific battery type required.

•My August lock keeps disconnecting from WiFi. How do I fix it?

Ensure your August Connect or Doorbell Cam is within a reasonable range of your WiFi router. Check your WiFi signal strength using a WiFi analyzer app. Reduce interference by moving the August Connect/Doorbell Cam away from other electronic devices. Update the firmware on your router and August devices. Consider using a 5GHz WiFi network if available. Assign a static IP address to the August Connect for improved stability.

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

Frequently Asked Questions

•How do I reset my August lock?

•What type of batteries does August lock use?

•My August lock keeps disconnecting from WiFi. How do I fix it?

Related Questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: