August Lock Flashing Green and Red Light: Troubleshooting... | digitalhomefaults.org

Technical Background:

The August Lock utilizes a combination of Bluetooth (BLE) for proximity detection and Wi-Fi (2.4 GHz) via the August Connect bridge for remote operation. Lock status is communicated through the LED indicator using a coded sequence. A green/red flash typically indicates a communication error, motor malfunction, or low battery condition. The lock’s internal microcontroller manages motor control, sensor data (door position), and wireless communication. Power is supplied by four AA batteries (1.5V nominal). Impedance increases drastically below -20°C, dropping voltage under load.

Symptoms:

August Lock status LED exhibiting a repeating green and red flashing sequence. Observed directly on the lock housing. No corresponding error messages in the August App event log during fault condition. System appears unresponsive to remote lock/unlock commands.

Possible Causes:

Low battery voltage: Insufficient power to drive the motor and maintain wireless connection, especially in cold temperatures.
Wi-Fi connectivity issues: Loss of connection between the lock and the August Connect bridge (or integrated Wi-Fi model).
Mechanical obstruction: The door or strike plate is binding, preventing the motor from fully engaging or disengaging the lock. Door frame warping in Canadian winters can cause binding.
Motor malfunction: Failure of the internal motor drive circuit.
Firmware corruption: An interrupted or incomplete firmware update can cause unexpected behaviour.
Z-Wave interference: Another Z-Wave device on the 900 MHz band can cause interference.

Solution:

1

Replace the batteries with fresh, high-quality AA alkaline or lithium batteries. Lithium batteries generally perform better in cold Canadian winters. Ensure correct polarity.
2

Verify Wi-Fi connectivity. Using a Wi-Fi analyzer app (e.g., NetSpot) on your smartphone, measure the RSSI (Received Signal Strength Indicator) at the lock's location. A value of -70 dBm or better is recommended. Ensure the August Connect bridge is plugged in and properly connected to your Wi-Fi router (Bell Giga Hub or Rogers Ignite).
3

Manually operate the deadbolt. If the deadbolt is difficult to turn by hand, lubricate the bolt and strike plate with graphite-based lubricant. Inspect the door frame for warping or shifting. Adjust the strike plate position if necessary.
4

Force a firmware update. Even if the app indicates the lock is up-to-date, manually initiate a firmware check. Power cycle the August Connect bridge.
5

Reboot the August Connect or integrated Wi-Fi lock.
6

Factory reset the August Lock (consult August documentation for reset procedure). This will erase all settings and require re-pairing.
7

Check Z-Wave signal strength if applicable. Remove any recently added Z-Wave devices to rule out interference.

Safety Warning:

Do not attempt to disassemble the August Lock or modify its internal components. This could void the warranty and create a safety hazard. Ensure the door is properly aligned and the deadbolt operates smoothly to prevent excessive strain on the motor. Protect your August account with a strong, unique password and enable two-factor authentication.

Prevention:

- Replace batteries annually, preferably before the onset of winter. - Regularly check the August app for firmware updates and install them promptly. - Periodically inspect the deadbolt mechanism for smooth operation and lubricate as needed. - Ensure the August Connect bridge has a strong and stable Wi-Fi connection. - Consider a UPS (Uninterruptible Power Supply) for the August Connect bridge to prevent connectivity disruptions during power outages.

Expert Tip:

The August lock has a hidden diagnostic mode accessible by rapidly pressing the August button three times. This initiates a self-test sequence, potentially revealing more specific error codes or component failures via the LED indicator.

Frequently Asked Questions

•How do I check the battery level of my August Lock?

The battery level is displayed in the August app. Navigate to the lock settings to view the battery status. Alternatively, a low battery indicator may appear on the lock itself or in the app's notification center.

•What is the recommended operating temperature range for the August Lock?

August specifies an operating temperature range of -10°C to 49°C (14°F to 120°F). Operation outside this range, particularly in extreme Canadian cold, can affect battery performance and mechanical function.

•How do I reset my August Lock to factory settings?

The factory reset procedure varies depending on the August Lock model. Consult the August support website or user manual for specific instructions. Typically, it involves removing the battery cover and pressing a reset button for a specified duration.

August Lock Flashing Green and Red Light: Troubleshooting Guide

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

Frequently Asked Questions

•How do I check the battery level of my August Lock?

•What is the recommended operating temperature range for the August Lock?

•How do I reset my August Lock to factory settings?

Related Questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: