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August•August Lock

Analysis by Lukas & Team

August Lock Flashing Orange and Blue: Troubleshooting Guide

August Lock flashing orange and blue? Diagnose and fix common issues in your Canadian home. Expert tips for cold weather performance and network stability.

Frequently Asked Questions

•How do I check the battery level of my August Lock?

The battery level can be checked through the August app. Navigate to the lock settings, and you'll find the battery percentage displayed.

•My August Connect bridge keeps disconnecting. What should I do?

Ensure the August Connect bridge is close to both your Wi-Fi router and the August Lock. Check for any potential sources of interference. Restarting the bridge and your router is often effective.

•How do I reset my August Lock to factory settings?

The factory reset procedure varies slightly depending on the August Lock model. Consult the official August support documentation for specific instructions related to your device.

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About Lukas & Team

Lukas leads the technical research department at Digital Home Faults. Together with a team of systems analysts, he specializes in translating complex manufacturer error codes into actionable diagnostic steps for the Canadian market.

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What to Look For:

Repeated sequence of orange and blue LED flashes on the August Lock. App displays either connection error, calibration failure, or intermittent lock/unlock status. Wireless signal strength (RSSI) reported low in the app (-80 dBm or lower).

Technical Overview:

The August Lock relies on Bluetooth (BLE) for initial setup and Z-Wave or Wi-Fi for remote access via the Connect bridge or integrated Wi-Fi models. The flashing orange/blue pattern typically indicates a bridge connection problem or calibration error related to the motor's position sensor. The bridge communicates with the lock via 2.4GHz and the August servers through the user's ISP. Signal interference can be worsened by typical Canadian home construction with thick walls.

Recommended Action:

1

Replace batteries with fresh, high-quality lithium batteries (Energizer Ultimate Lithium recommended for -40°C operation). Monitor voltage under load using a multimeter (should not drop below 3.6V).
2

Cycle power to the August Connect bridge (unplug for 30 seconds, then plug back in). Verify the bridge is connected to the home Wi-Fi network.
3

Use a Wi-Fi analyzer app (available on iOS and Android) to identify and avoid congested 2.4 GHz channels. Optimize router placement for better signal strength at the lock location.
4

Recalibrate the lock using the August app. Ensure the door is properly aligned and closes smoothly.
5

Perform a hard reset of the August Lock (refer to August's website for specific instructions for your model) and re-pair with the Connect bridge.
6

Ensure your ISP router (Bell Giga Hub, Rogers Ignite) firmware is up to date. Check for any firewall rules blocking outgoing connections to August's servers (port 443).
7

If using Z-Wave, verify Z-Wave network health via your hub's control panel. Re-include the August Lock if necessary.

Expert Tip:

If experiencing persistent connectivity issues with a Bell Giga Hub, try disabling the “Whole Home Wi-Fi” feature. This can sometimes interfere with device discovery and connectivity for IoT devices. Also, check that the 2.4GHz band is enabled and not hidden.

Possible Causes:

Low battery voltage, especially in cold Canadian winters reducing lithium-ion performance.
Wi-Fi signal interference from neighbouring networks or other 2.4 GHz devices (microwaves, cordless phones).
August Connect bridge is offline or experiencing ISP connectivity issues (Bell Giga Hub, Rogers Ignite).
Lock is not properly calibrated after system or battery replacement.
Mechanical obstruction preventing the lock from fully engaging or disengaging (door frame warp).
Firmware update failure leaving the device in an unstable state.

Prevention:

Replace batteries annually, ideally before the onset of winter.
Regularly check the Wi-Fi signal strength to the August Connect bridge. Consider using a Wi-Fi extender if necessary.
Keep the lock's firmware updated through the August app.
Periodically lubricate the door strike plate and deadbolt mechanism with a silicone-based lubricant to prevent mechanical binding due to seasonal door frame warping.