August Lock Geofencing Not Triggering on Telus Mobile... | digitalhomefaults.org

Technical Background:

August Lock geofencing relies on a multi-layered system: smartphone GPS, cellular data (Telus in this case), Wi-Fi network connectivity, and the August cloud service. Geofence boundaries are defined within the August app, transmitted to the cloud, and then pushed to the lock. The smartphone continuously monitors its location and reports it to the August service. When the location crosses the geofence, the August service sends a command to the lock to lock or unlock via Bluetooth or Wi-Fi.

Symptoms:

Intermittent or complete failure of August Lock to automatically lock/unlock based on geofence entry/exit. No corresponding entries in the activity log within the August app. LED ring does not illuminate upon arrival at the defined geofence perimeter. Mobile app displays 'Location Services Unavailable' or inaccurate location information.

Possible Causes:

Telus mobile data signal strength fluctuations causing intermittent location reporting.
Inaccurate GPS readings due to urban canyon effect (tall buildings blocking satellite signals).
August app background data restrictions or battery optimization settings preventing location updates.
Wi-Fi interference on the 2.4GHz band impacting Bluetooth communication between the lock and the smartphone.
Incorrect or outdated location permissions granted to the August app on the smartphone.
Server-side issues with the August cloud service causing delays in geofence processing.

Solution:

1

Verify Telus mobile data connectivity and signal strength at the geofence boundary using a speed test app. Ensure consistent 4G/LTE or 5G signal.
2

Check smartphone location services settings. Ensure location is set to 'Always Allow' for the August app and that 'Precise Location' is enabled.
3

Disable battery optimization for the August app in the smartphone's settings. This prevents the OS from restricting background location updates.
4

Force-close and restart the August app. This refreshes the app's connection to the August cloud service.
5

Review geofence settings within the August app. Confirm the geofence radius is appropriately sized for the location and environment. Increase the radius slightly to compensate for GPS inaccuracies.
6

Test geofencing functionality with Wi-Fi disabled to isolate potential mobile data issues. Conversely, test with only Wi-Fi enabled to isolate Telus data.
7

If using a Bell Giga Hub, access the advanced Wi-Fi settings and ensure that band steering is disabled. Force the phone to connect to the 2.4GHz band to improve Bluetooth reliability.

Safety Warning:

Prioritize data privacy by reviewing August's privacy policy and ensuring secure password management. Regularly audit user access and remove any unauthorized users. Be aware of physical tampering risks; inspect the lock for signs of damage or forced entry. Never share your August account credentials.

Prevention:

- Regularly check and update the August app and lock firmware to the latest versions. - Periodically verify location permissions and background data settings for the August app. - Conduct routine geofencing tests to ensure functionality remains reliable. - Monitor Telus mobile data usage and ensure sufficient data allowance is available. - In Canadian winters, check batteries more often. Extreme cold reduces battery capacity and impedes geofence triggers.

Expert Tip:

Try the "three-tap reset sequence" on the August lock (quickly tapping the August logo three times). This forces a re-sync with the August cloud and can resolve minor geofencing glitches without a full factory reset. Ensure the phone is within Bluetooth range during the reset.

Frequently Asked Questions

•How does cold weather affect the August Lock's battery life and geofencing performance?

Extreme cold significantly reduces battery capacity, potentially leading to unexpected lock failures or unreliable geofencing. Replace batteries with fresh lithium batteries before winter and monitor battery levels closely.

•What steps can I take to improve the accuracy of geofencing in areas with poor GPS signal?

Increase the geofence radius to compensate for GPS inaccuracies. Ensure the August app has precise location permissions. Try positioning the smartphone near a window when entering or exiting the geofence.

•Is there a way to manually trigger the lock/unlock function if geofencing fails?

Yes, the August app allows for manual locking and unlocking. You can also use a physical key (if available) or a keypad if your lock is equipped with one. Configure a PIN code for temporary access during geofencing outages.

August Lock Geofencing Not Triggering on Telus Mobile Data

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

Frequently Asked Questions

•How does cold weather affect the August Lock's battery life and geofencing performance?

•What steps can I take to improve the accuracy of geofencing in areas with poor GPS signal?

•Is there a way to manually trigger the lock/unlock function if geofencing fails?

Related Questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: