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August•August Lock

Analysis by Lukas & Team

August Lock: Status LED Blinking Green Slowly - Troubleshooting

Troubleshoot a slow blinking green light on your August Lock in Canada. Diagnose connectivity, battery, and mechanical issues for reliable home security.

Frequently Asked Questions

•My August Connect bridge is offline. How do I reconnect it?

Unplug the August Connect bridge for 30 seconds, then plug it back in. Ensure it’s within range of your Wi-Fi router and the August Lock. Use the August app to reconfigure the Wi-Fi settings if needed.

•How do I change the batteries in my August Lock?

Remove the faceplate of the August Lock. Replace all batteries with fresh alkaline or lithium batteries, ensuring correct polarity. Reattach the faceplate.

•What type of batteries are recommended for August locks in cold Canadian weather?

Lithium batteries are highly recommended for August Locks in cold Canadian weather due to their superior performance at low temperatures compared to alkaline batteries.

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About Lukas & Team

Lukas leads the technical research department at Digital Home Faults. Together with a team of systems analysts, he specializes in translating complex manufacturer error codes into actionable diagnostic steps for the Canadian market.

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Why This Happens:

Weak Wi-Fi signal strength (RSSI below -75 dBm) at the August Connect bridge. Interference from other 2.4GHz devices (microwaves, cordless phones) could be a factor.
Low battery level in the August Lock. Cold temperatures (-20°C to -40°C) in Canadian winters can significantly reduce battery performance and impedance.
Intermittent internet connectivity issues with the home's ISP (e.g., Bell Giga Hub, Rogers Ignite) resulting in connection timeouts.
Firmware glitches or bugs affecting the lock's ability to establish a connection with the August cloud service.
Mechanical binding or obstruction preventing the lock from completing its locking/unlocking cycle, leading to repeated connection attempts.
Incorrect time setting on the August lock. The lock may not be able to authenticate to the cloud if its clock is too far out of sync.

Pro Tip:

Try the "three-tap reset sequence" on the August lock (tap the August logo three times quickly) to force a Bluetooth re-sync with the Connect bridge. This can sometimes resolve temporary connection issues without requiring a full factory reset.

Important Warnings:

Do not attempt to disassemble the August Lock beyond battery replacement. Tampering with internal components can void the warranty and compromise the security of the lock. Ensure the August account is protected with a strong, unique password and two-factor authentication. Be aware of phishing attempts targeting smart home users. Replace the physical keys for emergency access in a secure location.

Symptoms:

The August Lock’s status LED is blinking green slowly (approximately once per second). This indicates a potential issue with the lock's connection to the August Connect Wi-Fi bridge or the August cloud services. No user initiated actions result in a state change. Observed in Toronto, Ontario. App reports 'Lock is Disconnected'.

Technical Background:

The August Lock communicates via Bluetooth to a Connect Wi-Fi bridge (or directly to a compatible Wi-Fi enabled lock). This bridge then connects to the August cloud service for remote access and control. The slow green blink typically signifies that the lock is attempting to connect but failing. This connection relies on a stable 2.4GHz Wi-Fi signal (IEEE 802.11 b/g/n) and successful authentication with the August servers. Bluetooth Low Energy (BLE) communication is also crucial for local control and initial setup. Power consumption is minimal during idle states but spikes during locking/unlocking operations and Wi-Fi communication.

Step-by-Step Fix:

1

Verify Wi-Fi signal strength at the August Connect bridge location using a Wi-Fi analyzer app on a smartphone (e.g., NetSpot). Ensure the RSSI is above -70 dBm. If not, consider relocating the bridge or adding a Wi-Fi extender.
2

Replace the batteries in the August Lock with fresh alkaline or lithium batteries. Test voltage under load using a multimeter. Confirm voltage doesn't drop below 1.3V per battery during operation.
3

Power cycle the August Connect bridge by unplugging it for 30 seconds and then plugging it back in.
4

Check the home's internet connection by running a speed test. Ensure the upload and download speeds are within the expected range for the ISP plan (Bell/Rogers).
5

Force-quit the August app on the smartphone and relaunch it. Check if the lock status updates after the app restarts.
6

Perform a factory reset on the August Lock. Note: This will require re-pairing the lock with the August app and reconfiguring any settings. Refer to August’s documentation for reset procedure.
7

Ensure the lock is properly calibrated in the August app, and that the door is swinging freely. Minor frame warping in winter months may cause drag. Adjust strike plate if needed.

Maintenance Tips:

Replace batteries in the August Lock annually, preferably before the onset of winter. Use lithium batteries for better cold-weather performance.
Regularly check the Wi-Fi signal strength at the August Connect bridge location.
Keep the August app updated to the latest version to ensure compatibility and bug fixes.
Enable automatic firmware updates for the August Lock.
Lubricate the door's hinges and latch mechanism periodically to prevent mechanical binding.