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August•August Lock

Analysis by Lukas & Team

August Lock LED Flashing Blue and Green: Troubleshooting Guide

Troubleshoot an August Lock with a flashing blue and green LED. Learn causes & fixes for this common issue in Canadian homes.

Frequently Asked Questions

•What type of batteries are recommended for the August Lock in cold Canadian winters?

Lithium batteries are preferred over alkaline batteries for cold weather performance. They maintain voltage better at low temperatures (-20°C to -40°C), ensuring reliable operation of the August Lock.

•How do I check the Wi-Fi signal strength near the August Connect Bridge?

Download and install a Wi-Fi analyzer app on your smartphone (e.g., WiFi Analyzer for Android or AirPort Utility for iOS). Walk near the Connect bridge and measure the RSSI (Received Signal Strength Indicator) value. Aim for a value above -70 dBm for a stable connection.

•What are the security implications of a failed August Lock connection?

A failed connection could prevent remote locking or unlocking, potentially leaving your home vulnerable. Regularly test the lock's functionality and ensure a local key override is available in case of a complete system failure. Monitor the activity log in the August app for any suspicious activity.

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About Lukas & Team

Lukas leads the technical research department at Digital Home Faults. Together with a team of systems analysts, he specializes in translating complex manufacturer error codes into actionable diagnostic steps for the Canadian market.

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Safety Warning:

Do not attempt to disassemble the August Lock or its components. Handle batteries with care and dispose of them properly at designated recycling locations. Ensure the door is properly aligned and that the lock operates smoothly to prevent motor burnout or mechanical failure. Protect your August account with a strong password and enable two-factor authentication.

Solution:

1

Replace the batteries in the August Lock with fresh, high-quality alkaline or lithium batteries. Ensure correct polarity.
2

Power cycle the August Connect bridge (if used) by unplugging it for 30 seconds and then plugging it back in. Verify it reconnects to your Wi-Fi (check the Connect bridge LED status).
3

Force-close and reopen the August app on your smartphone. Ensure your smartphone's Bluetooth is enabled and that the August app has Bluetooth permissions.
4

Initiate the recalibration process from within the August app. Follow the on-screen instructions carefully. If it fails, move your phone closer to the lock during the recalibration.
5

Inspect the door and strike plate for any signs of mechanical binding or obstruction. Lubricate the bolt and strike plate with a silicone-based lubricant if necessary.
6

Use a Wi-Fi analyzer app (available for Android and iOS) to check the 2.4 GHz signal strength (RSSI in dBm) near the August Connect. Move other 2.4GHz devices away to reduce interference. Bell Giga Hub and Rogers Ignite hubs may have channel optimization features - check those settings.
7

As a last resort, perform a factory reset of the August Lock (consult the August support documentation for the specific reset procedure for your model). Note: this will erase all settings and require re-setup.

How It Works:

The August Lock relies on Bluetooth and Wi-Fi (via the Connect bridge, if present) for communication. The blue/green flashing indicates a problem during the pairing or recalibration process. This involves secure key exchange and motor position calibration. Signal interference (2.4 GHz) or low battery can disrupt this.

Technical Recommendation:

A quick way to troubleshoot connectivity issues is to temporarily disable Bluetooth on your smartphone and rely solely on the August Connect bridge (if installed). This can help determine if the problem lies with the Bluetooth connection between your phone and the lock or with the Wi-Fi connection between the Connect bridge and your network. If using a Bell Giga Hub, check the Advanced Settings for 'Band Steering' – disabling this can sometimes improve device compatibility on the 2.4GHz band.

Why This Happens:

Weak Bluetooth signal due to physical obstructions (e.g., thick walls, metal doors) or interference from other devices operating in the 2.4 GHz band.
Inadequate battery voltage; the lock may attempt to initiate calibration but fail due to insufficient power.
Failed initial setup or recalibration procedure within the August app.
Mechanical obstruction preventing the lock from fully extending or retracting (door frame warping due to Canadian winter conditions).
Corrupted firmware on the lock or the August Connect bridge.
RF interference from neighbouring devices using 900MHz or 2.4GHz bands affecting communication with the Connect bridge or the August app.

Preventative Care:

Regularly check the battery level in the August app and replace batteries proactively, especially before the winter months
Periodically recalibrate the lock (every 6 months) to ensure accurate motor position
Keep the August app and lock firmware updated to the latest versions
Ensure good Wi-Fi coverage near the August Connect bridge
Consider assigning the August Connect a static IP address in your router for more reliable connectivity