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August•August Lock

Analysis by Lukas & Team

August Lock: LED Flashing Green and Amber - Troubleshooting Guide

August Lock flashing green and amber? Diagnose and fix connectivity & battery issues. Canadian smart home troubleshooting tips for cold weather.

Frequently Asked Questions

•How do I check the battery level of my August lock?

The battery level is displayed in the August app under the lock settings.

•My August Connect is offline. How do I reconnect it?

Try power cycling the Connect. If that doesn't work, remove and re-add the Connect in the August app.

•What type of batteries does the August lock use?

The August lock typically uses either 4 AA batteries or 2 CR123A batteries, depending on the model. Consult your user manual for specifics.

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About Lukas & Team

Lukas leads the technical research department at Digital Home Faults. Together with a team of systems analysts, he specializes in translating complex manufacturer error codes into actionable diagnostic steps for the Canadian market.

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What to Look For:

The August Lock LED is exhibiting an alternating green and amber flashing pattern. This is often accompanied by the lock becoming unresponsive in the August app or intermittently failing to lock/unlock via digital commands. The app may report "Lock Unavailable" or "Connectivity Issues."

Possible Causes:

Weak or depleted batteries failing to provide adequate voltage, especially in cold temperatures (-20°C to -40°C in Canadian winters) causing voltage sag under load.
Interference on the 2.4 GHz Wi-Fi band from other devices (microwaves, cordless phones, neighbouring Wi-Fi networks) resulting in packet loss and connection instability. Verify using a Wi-Fi analyzer app.
The August Connect Wi-Fi bridge is experiencing connectivity issues with the home router (Bell Giga Hub or Rogers Ignite problems).
Incorrect or outdated firmware on the August Lock or Connect, preventing proper communication.
Mechanical resistance in the door locking mechanism requiring excessive motor torque and draining battery rapidly, potentially triggering low voltage warnings.
Corrupted or incomplete handshake with the August cloud server.

Pro Tip:

If using a Bell Giga Hub, ensure that the "Whole Home Wi-Fi" feature is properly configured and optimized for 2.4 GHz coverage. Some advanced settings may require a Bell technician's assistance. As a temporary workaround, try cycling the Bell Giga Hub (power off and back on) to clear any DHCP lease issues and ensure it is broadcasting both 2.4GHz and 5GHz Wi-Fi bands.

Important Warnings:

Do not attempt to disassemble the August Lock beyond battery replacement. Internal components may contain high-voltage circuits. Handle batteries with care. Do not dispose of batteries in fire. Ensure your Wi-Fi network is secured with a strong password to prevent unauthorized access to your smart home devices. Be aware of phishing attempts targeting smart home users.

Technical Background:

The August Lock relies on a Bluetooth or Wi-Fi connection to communicate with the August app and cloud services. The green/amber flashing LED typically indicates a problem establishing or maintaining this connection. Power is supplied by batteries (CR123A or AA depending on the model) and sufficient voltage is required for both wireless communication and motor operation. Signal strength (RSSI) values must be adequate to maintain a stable link. Internal timers control lockout periods and network retries. Radio frequency interference (RFI) in the 2.4 GHz band can disrupt communication.

Solution:

1

Replace batteries with a fresh set of high-quality alkaline or lithium batteries. Ensure correct polarity.
2

Use a multimeter to measure the battery voltage under load (while the lock attempts to engage). A voltage drop below the minimum operating voltage will confirm battery failure.
3

Use a Wi-Fi analyzer app (e.g., NetSpot, Wi-FiMan) to check for interference on the 2.4 GHz band. Change the Wi-Fi channel on your router to a less congested one (channels 1, 6, or 11 are recommended) if possible.
4

Power cycle the August Connect bridge by unplugging it for 30 seconds and plugging it back in. Verify it's connected to your Wi-Fi network.
5

Check for firmware updates in the August app. Ensure the August Lock and Connect bridge are running the latest firmware versions.
6

Ensure the door closes smoothly without binding. Lubricate the door latch and strike plate if necessary with a silicone-based lubricant. Inspect the strike plate alignment. Weiser/Schlage branded strike plates are especially vulnerable to wear.
7

As a last resort, perform a factory reset of the August Lock (refer to August's official documentation for the reset procedure). This will require re-pairing the lock with your account.

Maintenance Tips:

Replace batteries proactively every 6 months, especially before the onset of winter. Consider using lithium batteries for better cold-weather performance.
Regularly check battery health in the August app.
Keep the August Connect bridge within close proximity to the August Lock and the Wi-Fi router.
Schedule regular firmware updates through the August app.
Inspect and lubricate the door hardware annually to prevent mechanical binding.