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August•August Lock

Analysis by Lukas & Team

August Lock: Low Battery After Firmware Update

Troubleshoot an August Lock showing low battery after a firmware update. Includes diagnostics for Canadian winters & network stability.

Frequently Asked Questions

•What type of batteries are recommended for the August Lock in cold weather?

Energizer Ultimate Lithium batteries are recommended for optimal performance in cold Canadian winters.

•How do I check the Wi-Fi signal strength near my August Connect bridge?

Use a Wi-Fi analyzer app on your smartphone or tablet to measure the RSSI (Received Signal Strength Indication) in dBm. Aim for -60dBm or better.

•What should I do if the August Lock becomes unresponsive after a firmware update?

Try replacing the batteries first. If that doesn't work, attempt a factory reset. Contact August support if the issue persists.

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About Lukas & Team

Lukas leads the technical research department at Digital Home Faults. Together with a team of systems analysts, he specializes in translating complex manufacturer error codes into actionable diagnostic steps for the Canadian market.

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Important Warnings:

Data privacy is paramount. Ensure your August account has a strong, unique password and enable two-factor authentication. Protect the physical lock from tampering. Do not use rechargeable lithium-ion batteries unless specifically supported by August.

Step-by-Step Fix:

1

Replace batteries with new, high-quality lithium batteries (Energizer Ultimate Lithium recommended for cold climates). Ensure correct polarity.
2

Check door alignment. Adjust strike plate if needed to reduce mechanical resistance. Lubricate moving parts with silicone-based lubricant.
3

Verify Wi-Fi signal strength (RSSI) near the August Connect bridge using a Wi-Fi analyzer app (e.g., Wi-FiMan). Aim for -60dBm or better. Move the bridge closer to the router if necessary.
4

Check August app permissions (location, Bluetooth). Ensure they are correctly configured.
5

Re-calibrate the lock. Follow the in-app instructions for lock calibration.
6

If the issue persists, perform a factory reset of the August lock. Note: This will require re-pairing the lock with your account.
7

Contact August support for firmware rollback options, if available.

Technical Recommendation:

Perform a “three-tap” reset sequence (quickly tap the August logo three times) to force a battery level refresh. This can sometimes correct misreported battery levels after a firmware update.

Observed Symptoms:

The August lock displays a 'Low Battery' warning in the mobile application. The lock LED flashes red intermittently. Battery voltage measured at <2.5V DC (under load). Lock operation is slow or unresponsive.

How It Works:

The August lock uses a BLE (Bluetooth Low Energy) connection for local control and Wi-Fi (2.4GHz) via the August Connect bridge for remote access. Power consumption spikes during firmware updates and motor operation. Incorrect firmware can lead to increased power draw or inaccurate battery level reporting. Cold temperatures significantly reduce battery capacity.

Why This Happens:

Corrupted firmware during update leading to increased power consumption.
High RF interference on the 2.4GHz band affecting the Wi-Fi bridge, causing excessive battery drain.
Extreme cold temperatures reducing battery capacity (-20°C to -40°C common in Canadian winters).
Mechanical binding due to door frame warping, increasing motor load.
Faulty battery impedance, leading to voltage drops under load.
Incompatible battery type (non-lithium).

Preventative Care:

Replace batteries annually, ideally before the onset of winter.
Monitor battery health regularly in the August app.
Keep the August Connect bridge firmware updated to the latest version.
Avoid installing beta firmware versions on critical devices.
Schedule regular door maintenance to prevent binding.