August Lock: Fixing Missing History Events - Smart Home | digitalhomefaults.org

Technical Background:

The August Lock communicates via Bluetooth or Wi-Fi (through August Connect) to the August servers. Event history is logged remotely. Loss of connectivity, power interruption, or cloud service issues can cause missing history. Zigbee or Z-Wave integration, if enabled, relies on a separate hub.

Symptoms:

August Lock app fails to display recent lock/unlock events. No error logs visible within the August app. Check the August Connect (if applicable) for LED status – solid green indicates connectivity, blinking red may indicate a network problem. Door position sensor may also report incorrect state.

Possible Causes:

Intermittent Wi-Fi connectivity from August Connect to the Internet (common with Bell Giga Hub and Rogers Ignite).
Weak Bluetooth signal between the August Lock and a paired smartphone.
Low battery voltage impacting the lock's ability to transmit data.
Cloud service outage on August's servers.
Incorrect time zone settings on the August Lock or linked devices.
RF interference in the 2.4GHz band, particularly from other Wi-Fi devices, microwave ovens or cordless phones.

Solution:

1

Verify Wi-Fi connectivity of the August Connect (if used). Use a Wi-Fi analyzer app (available on iOS and Android) to check the RSSI (Received Signal Strength Indication) at the lock's location. Aim for a signal strength above -70 dBm.
2

Replace batteries in the August Lock with fresh alkaline or lithium batteries. Monitor voltage under load using a multimeter.
3

Power cycle the August Connect (unplug and plug back in).
4

Check the time zone setting in the August app and ensure it is set to the correct Canadian time zone.
5

Check August's service status page or Twitter feed for any reported outages.
6

If using Zigbee or Z-Wave, ensure the hub is online and functioning correctly. Re-pair the August lock with the hub if necessary.
7

Factory reset and re-setup the August Lock as a last resort. Note: This will erase all settings and require re-invitation of users.

Safety Warning:

Ensure proper data privacy practices. Review user access permissions within the August app and remove any unauthorized users. Protect against physical tampering by ensuring the lock is securely installed and the exterior housing is intact. Be aware of lithium battery fire risks if using lithium batteries – dispose of them properly.

Prevention:

- Replace batteries annually, preferably before the onset of winter, to mitigate cold weather performance issues. - Periodically check Wi-Fi signal strength and optimize placement of the August Connect or Wi-Fi router. - Enable automatic firmware updates to ensure the lock is running the latest software. - Consider assigning a static IP address to the August Connect on your router to prevent IP address conflicts (especially with Rogers Ignite).

Expert Tip:

Try toggling Bluetooth on and off on your smartphone to refresh the connection with the August Lock. Sometimes, a simple refresh can resolve intermittent connectivity issues. Check for firmware updates using a separate mobile device to verify a software issue on the current main device.

Frequently Asked Questions

•How do I check the battery level of my August Lock?

The battery level is displayed in the August app. Navigate to the lock settings and look for the battery indicator.

•What does a blinking red light on the August Connect mean?

A blinking red light typically indicates a Wi-Fi connectivity issue. Troubleshoot your Wi-Fi network and ensure the August Connect is within range of the router.

•Can I view history logs if I am not the owner of the August Lock?

No, only the owner and designated administrators have access to the complete history logs.

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

Frequently Asked Questions

•How do I check the battery level of my August Lock?

•What does a blinking red light on the August Connect mean?

•Can I view history logs if I am not the owner of the August Lock?

Related Questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: