Analysis by Lukas & Team
Troubleshoot your August Lock's 'Offline' status in Canada. Fix connectivity issues, battery drain, and cold weather problems. Expert security tips included.
Lukas leads the technical research department at Digital Home Faults. Together with a team of systems analysts, he specializes in translating complex manufacturer error codes into actionable diagnostic steps for the Canadian market.
Use a mesh Wi-Fi system, position the router centrally, and avoid interference sources like microwaves. Ensure your ISP (Bell, Rogers, etc.) provides sufficient bandwidth.
Use lithium batteries designed for low-temperature performance. Avoid alkaline batteries, as their performance degrades significantly in cold weather.
Use strong, unique passwords, enable two-factor authentication, keep firmware updated, and regularly review device permissions. Consider a separate guest network for IoT devices.
The August lock relies on a wireless connection (Wi-Fi or Z-Wave/Zigbee via a bridge) to communicate with the August cloud service. The lock's internal microcontroller manages door position, motor control, and encryption. Low temperatures affect battery impedance, reducing available current for RF transmission. Door frame warping in Canadian winters can cause increased mechanical resistance, draining battery power faster.
Tampering with smart locks can compromise the security of your home. Always use strong passwords and enable two-factor authentication on your August account. Dispose of old lithium batteries properly according to local Canadian regulations. Never attempt to repair the lock's internal components; contact August support for assistance.
August lock displays 'Offline' in the mobile app. LED ring flashes red (error) or remains unlit. Remote access and automated locking/unlocking features are unavailable. Event logs in the app cease updating.