August Lock: Solid Green Light Troubleshooting - Smart Home | digitalhomefaults.org

Technical Background:

The August Lock uses Zigbee or Z-Wave for communication, in addition to Bluetooth. The green light typically indicates a successful connection to the August Connect Wi-Fi bridge or a direct Bluetooth link. A persistent green light often suggests a stalled firmware update, a compromised communication channel, or an internal hardware fault. Signal strength (RSSI) and battery voltage are critical operational parameters.

Symptoms:

Solid green LED indicator constantly illuminated on the August Lock device. Lock functionality may be intermittent or non-responsive via the August app. No error codes logged in the August app activity feed. Possible delayed or failed door status updates (open/closed).

Possible Causes:

Interrupted firmware update process causing a lock state.
Zigbee/Z-Wave interference from other devices (e.g., 900MHz cordless phones, microwave ovens).
Weak Wi-Fi signal to the August Connect bridge (RSSI below -75dBm).
Low battery voltage (below 3.0V under load at -20°C), causing erratic behaviour.
Corrupted lock configuration data stored locally on the device.
Mechanical obstruction preventing proper lock/unlock operation, causing a software loop.

Solution:

1

Force-quit and restart the August app on your smartphone. Check for any pending updates.
2

Verify Wi-Fi signal strength to the August Connect bridge using a Wi-Fi analyzer app. Reposition the bridge closer to the router if RSSI is weak.
3

Temporarily disable other 2.4GHz devices (e.g., cordless phones) to rule out RF interference.
4

Replace the batteries with fresh, high-quality lithium batteries (rated for -40°C operation). Test voltage under load with a multimeter.
5

Attempt a factory reset of the August Lock (consult August support documentation for the specific procedure). Note: This will require re-pairing the device.
6

If using a C-wire, verify the voltage with a multimeter. Should be between 24-28VAC. If the voltage is too low or unstable, consult an electrician.
7

Check for any mechanical obstructions preventing the lock from fully engaging. Adjust the strike plate if necessary (especially relevant due to seasonal door frame warping).

Safety Warning:

Ensure you have a physical key override available in case of lock failure. Do not attempt to disassemble the August Lock beyond battery replacement. Mishandling lithium batteries can result in fire or explosion. Ensure the door is unobstructed before remotely operating the lock.

Prevention:

- Replace batteries annually before the onset of winter with lithium batteries rated for extreme cold. - Periodically check Wi-Fi signal strength to the August Connect bridge and optimize placement. - Keep the August app updated to the latest version to receive firmware updates. - Schedule regular lock/unlock cycles to prevent mechanical binding. - Assign a static IP address to the August Connect bridge in your router settings (Bell Giga Hub/Rogers Ignite) for more reliable connectivity.

Expert Tip:

If the solid green light persists after battery replacement, try the three-tap reset sequence (quickly tap the August logo three times) to force a re-initialization of the communication module. This can sometimes clear a stalled state without requiring a full factory reset.

Frequently Asked Questions

•How do I reset my August Lock?

Remove one battery. Press and hold the August button while reinserting the battery. Continue holding for 5 seconds. The lock should flash a new sequence to show it's reset.

•What type of batteries should I use in my August Lock?

Use four new 1.5V Alkaline or Lithium AA batteries. Lithium batteries are recommended for cold weather performance. Avoid using rechargeable batteries.

•How do I check the Wi-Fi signal strength to my August Connect?

Use a Wi-Fi analyzer app on your smartphone (e.g., NetSpot, Wi-FiMan). Walk around your house to measure the signal strength (RSSI in dBm) near the August Connect. Aim for -60 dBm or better.

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

Frequently Asked Questions

•How do I reset my August Lock?

•What type of batteries should I use in my August Lock?

•How do I check the Wi-Fi signal strength to my August Connect?

Related Questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: