August Lock Wi-Fi SSID Change Problem: Troubleshooting... | digitalhomefaults.org

Technical Background:

The August Lock communicates over Wi-Fi (2.4GHz b/g/n). SSID changes require secure authentication handshakes between the lock, the August servers, and the user's smartphone. This involves temporary storage of the new SSID and password on the device. Power consumption during the SSID update can spike, potentially affecting battery life, especially in cold Canadian temperatures.

Symptoms:

The August Lock app fails to update the Wi-Fi SSID. The lock may exhibit blinking red or yellow LED patterns. The app displays error messages like 'Network Unavailable' or 'SSID Update Failed'. The lock may be unresponsive after attempting the SSID change.

Possible Causes:

Weak Wi-Fi signal (RSSI below -70dBm) at the lock's location.
Incorrect Wi-Fi password entered in the app.
Interference from other 2.4GHz devices (microwave ovens, Bluetooth devices).
Firmware incompatibility between the August Lock and the August app version.
Temporary outage of the August cloud services.
Low battery voltage (below 3.0V), particularly during cold weather which increases internal battery impedance.

Solution:

1

Verify Wi-Fi signal strength near the lock using a Wi-Fi analyzer app (e.g., NetSpot) on a smartphone. Aim for an RSSI above -60dBm.
2

Double-check the Wi-Fi password entered in the August app. Ensure it matches the router's password exactly.
3

Power cycle the August Lock by removing and reinserting the batteries. Wait 60 seconds before reattempting the SSID change.
4

Update the August app to the latest version from the Apple App Store or Google Play Store.
5

Check the August system status page (status.august.com) for any reported outages.
6

Try a temporary network name. If the password and other settings are correct, set a simpler alphanumeric name for the 2.4Ghz Wifi to test.
7

If using a Bell Giga Hub or Rogers Ignite modem, verify that the 2.4GHz Wi-Fi network is enabled and not hidden.

Safety Warning:

Avoid using public Wi-Fi networks to configure the August Lock. Ensure that the August account is protected with a strong, unique password and two-factor authentication. Protect against physical tampering of the lock by regularly inspecting the mounting hardware.

Prevention:

- Regularly check and replace the batteries in the August Lock (every 6-12 months, or more frequently in extreme cold). - Monitor Wi-Fi signal strength and consider using a Wi-Fi extender if the signal is weak. - Keep the August Lock firmware updated to the latest version. - Consider assigning a static IP address to the August Lock in your router's settings for more stable network connectivity.

Expert Tip:

Try a three-tap reset sequence (remove one battery, tap the August button three times, reinsert battery) to clear any cached network settings. This can sometimes resolve persistent Wi-Fi connectivity issues.

Frequently Asked Questions

•What is the typical battery life of the August Lock in Canadian winter conditions?

Battery life can be significantly reduced in temperatures below -20°C. Expect battery replacement every 3-6 months under heavy usage and extreme cold.

•How can I improve Wi-Fi signal strength for my August Lock?

Consider using a Wi-Fi range extender or relocating your router to a more central location. Ensure there are no obstructions between the router and the lock.

•What security measures should I take to protect my August Lock from hacking?

Enable two-factor authentication on your August account, use a strong and unique password, and regularly update the lock's firmware. Be wary of phishing attempts.

August Lock Wi-Fi SSID Change Problem: Troubleshooting Guide

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

Frequently Asked Questions

•What is the typical battery life of the August Lock in Canadian winter conditions?

•How can I improve Wi-Fi signal strength for my August Lock?

•What security measures should I take to protect my August Lock from hacking?

Related Questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: