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August•Auto-Unlock

Analysis by Lukas & Team

August Auto-Unlock: Troubleshooting an Overly Large Auto-Unlock Radius

Troubleshoot August Auto-Unlock with a too-large radius. Canadian-specific fixes for geofencing, interference, and winter performance.

Frequently Asked Questions

•How do I check the battery level on my August lock?

Open the August app and navigate to the lock settings. The battery level will be displayed as a percentage.

•What type of batteries are recommended for the August Auto-Unlock in cold weather?

Lithium batteries are highly recommended for optimal performance in cold Canadian winters. Alkaline batteries can experience significant voltage drops at low temperatures.

•How do I reset my August Connect Wi-Fi bridge?

Unplug the August Connect bridge from the power outlet, wait 10 seconds, and then plug it back in. For a factory reset, press and hold the reset button on the bridge for 15 seconds until the LED flashes red.

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About Lukas & Team

Lukas leads the technical research department at Digital Home Faults. Together with a team of systems analysts, he specializes in translating complex manufacturer error codes into actionable diagnostic steps for the Canadian market.

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Important Warnings:

Ensure data privacy by enabling two-factor authentication on your August account. Regularly review and update your password. Be aware of physical tampering risks. If you suspect someone has tampered with your lock, contact a locksmith immediately.

Expert Tip:

If Auto-Unlock is unreliable even after troubleshooting, consider disabling it and relying on the August keypad or manual unlock as a fallback. The August keypad offers a more reliable method for entry, bypassing geofencing issues.

What to Look For:

The August Auto-Unlock feature engages at excessive distances (e.g., >200m). The app displays persistent 'Auto-Unlock Ready' messages even when located far from the residence. Sporadic unlocking may occur upon returning from long distances. Observe if the August Connect Wi-Fi bridge LED blinks erratically.

Why This Happens:

Geofence radius incorrectly configured or corrupted within the August app.
GPS inaccuracies due to poor signal reception (urban canyons, multi-path interference).
BLE signal interference from other devices operating in the 2.4 GHz band (cordless phones, microwaves).
Wi-Fi network instability or intermittent connectivity of the August Connect bridge.
Battery impedance issues in cold Canadian winters affecting BLE signal strength.
App permission issues preventing accurate location services on the smartphone (iOS/Android).

How It Works:

August Auto-Unlock relies on geofencing, Bluetooth Low Energy (BLE), and Wi-Fi triangulation. The geofence is defined within the August app, using GPS coordinates. BLE is used for proximity detection as you approach the door. The August Connect bridge relays information to August's cloud servers via Wi-Fi.

Step-by-Step Fix:

1

Verify the geofence radius within the August app settings. Reduce the radius to the minimum acceptable distance (e.g., 50m). Recalibrate the geofence location within the app.
2

Rule out app permission issues. On Android, ensure "Precise Location" is enabled for the August app and "Allow all the time" is configured in the App Info settings. On iOS, verify Location Services are enabled and set to “Always”.
3

Inspect the August Connect bridge's Wi-Fi connection. Use a Wi-Fi analyzer app (e.g., Wi-Fi Analyzer) on your smartphone to measure the RSSI (Received Signal Strength Indicator) at the bridge's location. Optimal RSSI should be above -60 dBm.
4

Check for BLE interference. Temporarily disable other 2.4 GHz devices near the August lock to see if the Auto-Unlock performance improves.
5

If using a Bell Giga Hub or Rogers Ignite router, ensure that the 2.4 GHz band is not congested. Use the ISP's app to check device connections and signal strength.
6

Reset the August lock and the August Connect bridge. Follow the manufacturer’s instructions for a factory reset, then re-pair the devices.
7

If the problem persists, replace the batteries in the August lock. Cold weather can significantly reduce battery performance. Use lithium batteries for optimal performance in Canadian winters.

Prevention:

Periodically check and recalibrate the geofence radius within the August app.
Monitor the battery health of the August lock, especially before and during winter months.
Regularly update the August app and the lock's firmware via over-the-air (OTA) updates.
Consider assigning a static IP address to the August Connect bridge within your router's settings for improved network stability.