August Connect: Flashing Green Light Troubleshooting -... | digitalhomefaults.org

Technical Background:

The August Connect bridges the August Smart Lock to the home's Wi-Fi network (2.4 GHz). It uses a low-power radio (IEEE 802.11 b/g/n) for communication. A flashing green light typically indicates a network connection attempt or a failed firmware update. Signal strength (RSSI) below -70 dBm can cause connection issues. Power consumption peaks during radio transmission (approx. 300mA at 5V).

Symptoms:

August Connect bridge exhibiting a rapid flashing green LED. No device control via the August app is possible. Event logs in the app may indicate “Bridge Disconnected” or “Network Error”. Reported by users in detached homes during periods of extreme cold (-20°C or below).

Possible Causes:

Wi-Fi network outage from Canadian ISP (Bell/Rogers).
August Connect is too far from the Wi-Fi router, resulting in weak RSSI.
2.4 GHz RF interference from other devices (microwaves, cordless phones).
Corrupted firmware update due to power interruption during the update process.
DHCP server issues preventing the Connect from obtaining an IP address.
Extreme cold impacting the internal oscillator stability of the Connect's microcontroller.

Solution:

1

Verify internet connectivity by testing another device on the same Wi-Fi network. Contact Bell/Rogers support if necessary.
2

Move the August Connect closer to the Wi-Fi router. Use a Wi-Fi analyzer app (e.g., NetSpot) on a smartphone to measure the RSSI at the Connect's location. Aim for RSSI above -60 dBm.
3

Power cycle the August Connect by unplugging it for 60 seconds and then plugging it back in.
4

Check the router's DHCP server settings and ensure that there are enough available IP addresses. Reserve a static IP address for the August Connect.
5

Perform a factory reset of the August Connect by pressing and holding the reset button for 15 seconds. Then, reconfigure the device through the August app.
6

Ensure the August app and the Connect's firmware are up to date. Check for updates manually in the app settings.
7

If using a Bell Giga Hub or Rogers Ignite router, check for any enabled “Guest Network” or “Parental Control” features that might be blocking the Connect's access to the internet.

Safety Warning:

Never attempt to disassemble the August Connect. There are no user-serviceable parts inside. Ensure the power outlet is properly grounded and protected by a surge protector. Do not expose the device to excessive moisture or humidity.

Prevention:

- Regularly check the RSSI of the August Connect using a Wi-Fi analyzer app. - Schedule periodic power cycles of the August Connect (e.g., once a month) to clear any accumulated errors. - Keep the August app and the Connect's firmware up to date. - Consider using a Wi-Fi range extender to improve signal strength if the Connect is located far from the router. - Before the onset of winter, ensure the August Connect is not exposed to direct drafts or extreme temperature variations.

Expert Tip:

The August Connect prioritizes the 2.4GHz band. If you have a dual-band router, try temporarily disabling the 5GHz band to force the Connect to only use 2.4GHz during initial setup and troubleshooting.

Frequently Asked Questions

•How do I check the firmware version of my August Connect?

Open the August app, go to Settings > Devices > August Connect > Firmware.

•What is the ideal Wi-Fi signal strength (RSSI) for the August Connect?

The RSSI should be above -60 dBm for optimal performance. Check using a Wi-Fi analyzer app.

•Where is the reset button located on the August Connect?

The reset button is a small hole located on the back or side of the device. Use a paperclip to press and hold the button.

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

Frequently Asked Questions

•How do I check the firmware version of my August Connect?

•What is the ideal Wi-Fi signal strength (RSSI) for the August Connect?

•Where is the reset button located on the August Connect?

Related Questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: