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August•Keypad

Analysis by Lukas & Team

August Keypad Buttons Not Lighting Up: Troubleshooting Guide

Troubleshooting steps for August Keypad buttons not lighting up. Covers power, connectivity, and Canadian winter conditions. Expert smart home diagnostics.

Frequently Asked Questions

•How do I check the battery level of my August Keypad?

The battery level of the August Keypad is typically displayed within the August app under the device settings. If the battery is low, the app will usually send a notification.

•What type of batteries are recommended for the August Keypad in cold weather?

Lithium batteries are highly recommended for the August Keypad in cold Canadian winters due to their superior performance and resistance to temperature-related voltage drop.

•How do I reset my August Keypad?

The reset procedure varies slightly depending on the keypad model. Consult the August support website or user manual for the specific instructions for your keypad. Generally, it involves removing the batteries and pressing a button for a set period before reinserting them.

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About Lukas & Team

Lukas leads the technical research department at Digital Home Faults. Together with a team of systems analysts, he specializes in translating complex manufacturer error codes into actionable diagnostic steps for the Canadian market.

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What to Look For:

Keypad buttons exhibit no illumination upon pressing any key. The August app shows no low battery warning, and the lock mechanism itself operates normally via the app or physical key. No error messages are observed in the August app’s activity log. RSSI values for both the keypad and lock are within acceptable range (-60 dBm to -80 dBm) when tested via a Wi-Fi analyzer app on a smartphone.

Technical Background:

The August Keypad relies on a low-power Bluetooth Low Energy (BLE) connection to the August Smart Lock. The keypad's illumination is controlled by an internal microcontroller that monitors button presses and battery voltage. Low voltage or a faulty microcontroller can prevent the LEDs from lighting up. The keypad relies on local processing of button presses before transmitting the unlocking command to the August lock.

Expert Tip:

If the keypad buttons are unresponsive only in extremely cold weather, try temporarily warming the keypad with a hairdryer (on a low setting) for a few minutes before use. This can help improve battery performance and functionality.

Safety Warning:

Always handle batteries with care. Do not puncture or disassemble them. Dispose of used batteries properly at a designated recycling facility. Avoid exposing the keypad to extreme temperatures or moisture. Ensure that the keypad is securely mounted to prevent unauthorized access. Never share your August account credentials with unauthorized individuals.

Why This Happens:

Dead or low battery, particularly impacted by cold Canadian winters (-20°C to -40°C) causing increased internal resistance.
Corroded battery terminals preventing proper contact.
Internal keypad microcontroller failure.
Loose internal wiring connection to the LED array.
Software glitch preventing the keypad from initializing correctly.
RF interference on the 2.4GHz band from other devices (cordless phones, microwaves) preventing successful connection to the August lock.

Recommended Action:

1

Replace the batteries with fresh, high-quality alkaline or lithium batteries. Lithium batteries are recommended for cold weather performance. Ensure correct polarity.
2

Clean the battery terminals inside the keypad with a cotton swab and isopropyl alcohol. Remove any visible corrosion.
3

Perform a hard reset of the keypad by removing the batteries and pressing and holding any button for 15 seconds before reinserting the batteries.
4

Verify the Bluetooth connection between the keypad and the lock within the August app. If the connection is unstable, try moving the keypad closer to the lock.
5

Check for firmware updates for both the keypad and the August lock in the August app. Install any available updates.
6

If the above steps fail, attempt a factory reset of the keypad (refer to the August support website for the specific procedure for your model).
7

If still malfunctioning, contact August support for warranty replacement or further diagnostics.

Prevention:

Regularly check the battery level of the keypad in the August app
Replace batteries annually, preferably before the onset of winter
Consider using lithium batteries for enhanced cold weather performance
Periodically clean the battery terminals to prevent corrosion
Keep the keypad free from moisture
Monitor for RF interference and adjust the placement of other devices operating on the 2