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August•Keypad

Analysis by Lukas & Team

August Keypad Not Responding to Codes: Troubleshooting Guide

Troubleshoot your unresponsive August Keypad in Canada. Fix code entry issues, battery problems, and connectivity. Expert solutions for urban homes.

Frequently Asked Questions

•How do I know if my August Smart Lock is connected to Wi-Fi?

Check the 'Lock Settings' in the August app. It will indicate the Wi-Fi network the lock is connected to and signal strength.

•What type of batteries should I use in my August Keypad?

Use standard AA alkaline batteries. Avoid rechargeable batteries as they may not provide sufficient voltage.

•How do I reset my August Keypad to factory settings?

The factory reset procedure varies slightly depending on the model. Refer to the August support website or your Keypad's manual for specific instructions. Generally, it involves holding down a button on the keypad for an extended period.

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About Lukas & Team

Lukas leads the technical research department at Digital Home Faults. Together with a team of systems analysts, he specializes in translating complex manufacturer error codes into actionable diagnostic steps for the Canadian market.

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Observed Symptoms:

Keypad LED unresponsive upon button press. No audible feedback tone. August app shows keypad as 'offline' or 'disconnected'. Repeated code entry attempts yield no lock actuation. Error logs within the August app indicate communication failure with the keypad.

Critical Safety Precautions:

Do not attempt to disassemble the August Keypad. This will void the warranty and could result in electric shock or damage. Ensure the keypad is securely mounted to prevent theft or tampering. Protect your August account credentials to prevent unauthorized access. Always supervise children when they are using the keypad.

Solution:

1

Replace Batteries: Install fresh AA alkaline batteries (ensure correct polarity). Test voltage under load (should not drop below 1.2V per cell).
2

Reduce Interference: Move the August Keypad closer to the August Smart Lock or relocate interfering devices.
3

Check Bluetooth/Z-Wave Connectivity: Verify the August Smart Lock is properly connected to your home Wi-Fi network (2.4GHz band preferred) via the August app. Ensure the Keypad is in range of the lock.
4

Reboot the August Lock: Power cycle the August Smart Lock by temporarily removing its batteries. Reinstall after 60 seconds.
5

Re-pair Keypad: Remove the keypad from the August app and re-add it following the app's setup instructions.
6

Firmware Update: Check for available firmware updates for both the August Smart Lock and Keypad within the August app. Install if available.
7

Factory Reset (Last Resort): If all else fails, perform a factory reset on the keypad (consult August documentation) and re-pair with the lock.

Technical Background:

The August Keypad communicates wirelessly (typically Bluetooth or Z-Wave) with the August Smart Lock. Code validation occurs locally within the lock or remotely via the August cloud service if remote access is enabled. The keypad relies on battery power and proper wireless signal propagation. Encryption protocols secure code transmission, with AES 128-bit commonly implemented. Low temperatures affect battery impedance, reducing current output.

Common Causes:

Depleted Battery: Low battery voltage reduces radio transmission power.
Extreme Cold: Temperatures below -20°C significantly impair battery performance (lithium-ion).
RF Interference: Competing 2.4GHz devices (Wi-Fi routers, microwaves) degrade signal quality.
Distance/Obstructions: Excessive distance or physical barriers (concrete walls, metal doors) weaken the wireless signal.
Firmware Glitch: Corrupted or outdated keypad firmware affects code processing.
Keypad Damage: Physical damage to the keypad can disrupt internal circuitry.

Prevention:

Pre-Winter Battery Check: Replace keypad batteries every fall to ensure optimal performance during cold weather.
Firmware Updates: Enable automatic firmware updates within the August app.
Signal Strength Monitoring: Periodically check the keypad's signal strength within the August app. Relocate if necessary.
Routine Cleaning: Clean the keypad surface regularly to prevent debris buildup affecting button sensitivity.
Environmental Considerations: If the keypad is exposed to direct rain or snow, consider a protective cover.