August Lock: Troubleshooting SSID Change Failure in App... | digitalhomefaults.org

Technical Background:

August locks rely on 2.4GHz Wi-Fi for remote access and SSID configuration. The app initiates a configuration handshake with the lock, requiring a stable wireless connection. Interrupted handshakes cause SSID change failures. Low battery voltage under load can disrupt the Wi-Fi radio.

Symptoms:

App reports 'SSID change failed' or 'Unable to connect to Wi-Fi'. Lock LED may flash red or remain solid blue indicating a connection issue. Event logs show repeated authentication failures.

Possible Causes:

Weak Wi-Fi signal strength (RSSI below -70 dBm).
Incorrect Wi-Fi password entered in the app.
August lock is out of range of the Wi-Fi router.
Interference from other 2.4GHz devices (microwave, Bluetooth devices).
Router firmware incompatibility with the August lock.
Low battery voltage affecting Wi-Fi radio performance, especially in cold temperatures.

Solution:

1

Verify Wi-Fi signal strength at the lock location using a Wi-Fi analyzer app (e.g., NetSpot). Aim for RSSI above -60 dBm.
2

Double-check the Wi-Fi password entered in the August app. Passwords are case-sensitive.
3

Move the August lock closer to the Wi-Fi router or add a Wi-Fi extender to improve signal coverage.
4

Power cycle the Wi-Fi router (unplug for 30 seconds, then plug back in). This clears temporary network glitches.
5

Replace the August lock batteries with fresh batteries, especially during cold Canadian winters. Lithium batteries are preferable for cold weather performance.
6

Check your router’s firmware. Upgrade to the latest version. Note Bell Giga Hub sometimes has issues with IoT devices; separating 2.4GHz and 5GHz bands may help.
7

As a last resort, perform a factory reset of the August lock and re-pair it with the app.

Safety Warning:

Changing Wi-Fi credentials can temporarily disrupt access to your smart lock. Ensure you have a physical key as a backup. Never share your August account credentials with unauthorized individuals. Be aware of lithium battery fire hazards when replacing batteries.

Prevention:

- Regularly check battery health in the August app, especially before winter. - Update the August lock firmware through the app when updates are available (OTA). - Use a dedicated 2.4GHz Wi-Fi network SSID for IoT devices if your router supports band steering. - Periodically check Wi-Fi signal strength at the lock location to identify potential signal degradation.

Expert Tip:

If you are using a Bell Giga Hub, try disabling 'Whole Home Wi-Fi' temporarily to force the August lock to connect to the primary 2.4GHz network. This can resolve connectivity issues during the SSID change process.

Frequently Asked Questions

•What type of batteries should I use in my August lock for optimal performance in cold weather?

Lithium batteries are recommended for best performance in cold Canadian winters. Avoid alkaline batteries as they are more susceptible to voltage drops at low temperatures.

•How can I check the Wi-Fi signal strength at my August lock?

Use a Wi-Fi analyzer app on your smartphone (e.g., NetSpot, Wi-Fi Analyzer). Walk to the lock location and measure the RSSI (Received Signal Strength Indication). Aim for an RSSI of -60 dBm or higher.

•What should I do if my August lock still won't connect to Wi-Fi after changing the SSID?

Try a factory reset of the August lock. Remove the lock from your August account, then follow the manufacturer's instructions to perform a factory reset. After the reset, re-pair the lock with the August app and the new SSID.

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

Frequently Asked Questions

•What type of batteries should I use in my August lock for optimal performance in cold weather?

•How can I check the Wi-Fi signal strength at my August lock?

•What should I do if my August lock still won't connect to Wi-Fi after changing the SSID?

Related Questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: