August Smart Lock: Account Locked After Password Change... | digitalhomefaults.org

Technical Background:

August smart locks utilize TLS 1.2 or higher for secure communication between the lock, the August servers, and the user's mobile device. Password changes trigger a re-authentication process requiring a valid network connection (Wi-Fi or cellular data). The lock itself may store a cached credential that needs to be refreshed. Account lockout mechanisms are triggered after multiple failed login attempts to protect against brute-force attacks. Wireless communication relies on 2.4GHz Wi-Fi.

Symptoms:

App displays 'Account Locked' message following password reset. User is unable to control the lock remotely or locally via the app. LED indicator may display a solid red or blinking yellow pattern (consult August documentation for specific model). Possible error logs within the August app indicate authentication failure.

Possible Causes:

Server-side propagation delay of the password change across August's authentication infrastructure.
Network connectivity issues on the user's mobile device or the August Connect Wi-Fi bridge (if applicable).
Outdated August app version causing incompatibility with the latest authentication protocols.
Incorrect time/date settings on the mobile device preventing successful TLS handshake.
Firewall or router settings blocking communication between the August lock and the August servers (common with restrictive ISP-provided routers like Bell Giga Hub or Rogers Ignite).
Temporary outage of August's cloud services.

Solution:

1

Verify network connectivity on your mobile device (Wi-Fi or cellular data). Test with a speed test app to ensure adequate bandwidth.
2

Force quit and restart the August app.
3

Confirm the time and date settings are correct on your mobile device.
4

Log out of the August app and log back in using the new password.
5

If using an August Connect bridge, power cycle the bridge by unplugging it for 30 seconds and plugging it back in. Check the Wi-Fi signal strength of the August Connect using a Wi-Fi analyzer app on your phone near the bridge's location. Optimize the location of the bridge for better signal.
6

If the problem persists, contact August Support to verify account status and rule out server-side issues. Ask for a manual account unlock if needed. Provide them with the exact error message and timestamp.
7

If using a Bell Giga Hub or Rogers Ignite router, check the firewall settings to ensure that ports 443 (HTTPS) and 8883 (MQTT) are open for outbound traffic to August's servers.

Safety Warning:

Ensure that the August lock is securely installed and cannot be easily bypassed. Be mindful of phishing attempts targeting your August account credentials. Protect your mobile device with a strong passcode or biometric authentication. Never share your August account credentials with unauthorized individuals.

Prevention:

- Use a strong, unique password for your August account. - Enable two-factor authentication (2FA) for added security. - Keep the August app updated to the latest version. - Periodically check the August Connect's Wi-Fi signal strength. - Monitor August's service status page for any known outages.

Expert Tip:

Try the 'forgot password' option again and use a different email address for recovery. This may force a complete reset of the authentication tokens. Also, check your email's spam folder for the password reset email.

Frequently Asked Questions

•What are the common Wi-Fi interference sources in a Canadian home that could affect the August Connect bridge?

Microwaves, cordless phones (older DECT models), Bluetooth devices, and neighbouring Wi-Fi networks can cause interference. Keep the August Connect away from these sources.

•How does extreme cold weather in Canada affect the August lock's battery life?

Cold temperatures significantly reduce battery capacity and voltage. Consider using lithium batteries designed for extreme temperatures. Monitor battery levels more frequently during winter months and replace batteries proactively.

•What are the security implications of using a static IP address for the August Connect bridge on my Bell or Rogers network?

Using a static IP address slightly increases the attack surface. Ensure the bridge's firmware is up to date with the latest security patches. Implement a strong Wi-Fi password and consider using a separate guest network for IoT devices to isolate them from your primary network.

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

Frequently Asked Questions

•What are the common Wi-Fi interference sources in a Canadian home that could affect the August Connect bridge?

•How does extreme cold weather in Canada affect the August lock's battery life?

•What are the security implications of using a static IP address for the August Connect bridge on my Bell or Rogers network?

Related Questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: