August Smart Lock Offline But Bluetooth Works - Smart Home | digitalhomefaults.org

Technical Background:

August smart locks use Bluetooth for local control and Wi-Fi (2.4GHz) for remote access via the August Connect Wi-Fi Bridge or integrated Wi-Fi. Bluetooth functions independently of Wi-Fi. The lock communicates with the cloud through a Wi-Fi access point (AP), typically a router or dedicated bridge. Signal strength (RSSI/dBm) between the lock/bridge and the AP dictates connectivity reliability. Power consumption is higher during Wi-Fi operation than Bluetooth.

Symptoms:

Lock reports 'Offline' in the August app despite successful Bluetooth connection to a smartphone within 5-10 meters. LED status may indicate a Wi-Fi connectivity issue (e.g., blinking red/orange). App logs may show errors related to cloud service unavailability or failed Wi-Fi handshake.

Possible Causes:

Weak Wi-Fi signal (RSSI < -75dBm) at the lock or bridge location due to distance, obstructions, or interference.
2.4GHz RF interference from other devices (microwaves, cordless phones, Zigbee devices).
Incorrect Wi-Fi password or SSID stored in the August app or bridge configuration.
DHCP lease expiration or IP address conflict on the home network assigned to the bridge.
Firmware incompatibility between the lock, bridge, and August cloud services.
Cold weather impacting battery impedance, reducing Wi-Fi module power.

Solution:

1

Verify Wi-Fi signal strength at the lock location using a Wi-Fi analyzer app (e.g., Wi-FiMan, NetSpot). Aim for RSSI > -65dBm. Consider a Wi-Fi extender or relocating the bridge closer to the lock.
2

Ensure the August Connect Wi-Fi Bridge (if applicable) is online and connected to the correct Wi-Fi network. Check its LED status and configuration in the August app.
3

Cycle power to the August Connect Wi-Fi Bridge (unplug, wait 15 seconds, plug back in). Reboot the home router.
4

Confirm the correct Wi-Fi password is saved in the August app. Re-enter the password if necessary.
5

Check the router's DHCP server settings. Ensure the August Connect bridge has a reserved IP address to prevent IP conflicts. This is common for Bell Giga Hub and Rogers Ignite routers.
6

Update the August app and lock/bridge firmware to the latest versions via the app.
7

Replace the lock batteries with fresh, high-quality lithium batteries, especially during Canadian winters. Measure voltage under load (simulate locking) using a multimeter; replace if voltage drops below 3.6V.

Safety Warning:

Protect your August account credentials with a strong, unique password. Enable two-factor authentication. Regularly review authorized devices connected to your account. Be aware of phishing attempts targeting smart home users. Ensure the door frame and strike plate are properly aligned to prevent excessive strain on the lock mechanism.

Prevention:

- Replace lock batteries annually before the onset of winter. - Schedule regular firmware updates through the August app. - Periodically check the Wi-Fi signal strength at the lock location. - Assign a static IP address to the August Connect bridge in the router settings. - Monitor battery health through the August app and replace preemptively.

Expert Tip:

A triple-tap on the August Connect button resets the Wi-Fi settings, allowing you to reconfigure the Wi-Fi connection from scratch. This can resolve persistent connectivity issues.

Frequently Asked Questions

•How do I check the Wi-Fi signal strength near my August lock?

Use a Wi-Fi analyzer app on your smartphone or laptop. Apps like Wi-FiMan, NetSpot, or similar tools show RSSI (signal strength) in dBm. Aim for values greater than -65dBm for reliable performance.

•What type of batteries are recommended for August smart locks in cold weather?

High-quality lithium AA batteries are recommended for optimal performance in Canadian winter conditions. Lithium batteries have better cold-weather performance and longer lifespan than alkaline batteries. Avoid using rechargeable batteries.

•How can I tell if my August Connect Wi-Fi Bridge is working correctly?

Check the LED indicator on the August Connect. Refer to the August support documentation for LED status meanings. Also, check the August app to see if the bridge is listed as online and connected to your Wi-Fi network.

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

Frequently Asked Questions

•How do I check the Wi-Fi signal strength near my August lock?

•What type of batteries are recommended for August smart locks in cold weather?

•How can I tell if my August Connect Wi-Fi Bridge is working correctly?

Related Questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: