LG ThinQ: "Something went wrong" Account Linking Error -... | digitalhomefaults.org

Technical Background:

The LG ThinQ ecosystem relies on a cloud-based account linking process. The appliance must first connect to the local Wi-Fi network (2.4 GHz band is typically required). The app then attempts to authenticate with LG's servers using the user's credentials. Successful authentication allows the app to control and monitor the appliance. Failures can occur at multiple points: local network connectivity, DNS resolution, server availability, or account authorization. The "Something went wrong" error usually indicates a failure in the server communication step, potentially masked by poor error handling in the app.

Symptoms:

The LG ThinQ app displays a generic "Something went wrong" error during the account linking process. The appliance (e.g., washer, dryer, fridge) may show a blinking Wi-Fi LED or a solid but unresponsive LED. No specific error codes are shown in the app, only the generic message. Attempting to relink the account or reinstall the app does not resolve the issue.

Possible Causes:

Server-side issues at LG (temporary outage or maintenance).
Incorrect Wi-Fi password entered during setup.
Router firewall blocking outbound connections to LG's servers (port 80, 443).
DNS resolution failure (appliance unable to resolve LG's server address).
App is outdated or corrupted.
Interference from other wireless devices (microwave, Bluetooth devices) affecting Wi-Fi signal strength.

Solution:

1

Verify internet connectivity of other devices on the same Wi-Fi network (e.g., laptop, smartphone). If no connectivity, troubleshoot the home network first.
2

Check the LG ThinQ server status using a third-party website like DownDetector. If LG servers are down, wait and try again later.
3

Ensure the Wi-Fi password entered during setup is correct. Re-enter the password in the app.
4

Temporarily disable the router firewall to see if it's blocking connections. If this resolves the issue, configure firewall rules to allow outbound connections to LG's servers.
5

Change the DNS server settings on your router to a public DNS server like Google DNS (8.8.8.8 and 8.8.4.4) or Cloudflare DNS (1.1.1.1) as appliances in Quebec have been known to have DNS resolution issues with Bell Aliant and Videotron DNS servers.
6

Update the LG ThinQ app to the latest version from the Google Play Store or Apple App Store. Clear the app cache and data before reinstalling.
7

Perform a factory reset on the appliance (refer to the appliance's manual for instructions). Then, re-attempt the account linking process.

Safety Warning:

Do not attempt to disassemble or repair the LG ThinQ appliance yourself. This could void the warranty and create a safety hazard. Be cautious when temporarily disabling the router firewall, and remember to re-enable it after troubleshooting.

Prevention:

- Regularly check for firmware updates for the LG ThinQ appliance through the app. - Monitor the Wi-Fi signal strength near the appliance. Consider using a Wi-Fi extender if the signal is weak. - Periodically clear the cache and data of the LG ThinQ app. - Consider assigning a static IP address to the LG ThinQ appliance to avoid IP address conflicts.

Expert Tip:

Some LG ThinQ appliances have a hidden service menu accessible by pressing a specific sequence of buttons on the appliance. This menu may provide more detailed error information. Consult the service manual for your specific appliance model for access instructions.

Frequently Asked Questions

•How do I find the IP address of my LG ThinQ appliance?

You can usually find the IP address in your router's administration panel or by using a network scanning app on your smartphone.

•How do I perform a factory reset on my LG ThinQ appliance?

The process varies by appliance model. Consult the owner's manual or search online for specific instructions for your model.

•Is LG ThinQ compatible with Bell Giga Hub or Rogers Ignite Wi-Fi?

Yes, but ensure that the 2.4 GHz Wi-Fi band is enabled and that the firewall settings are not blocking outbound connections. Consider disabling band steering if problems persist.

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

Frequently Asked Questions

•How do I find the IP address of my LG ThinQ appliance?

•How do I perform a factory reset on my LG ThinQ appliance?

•Is LG ThinQ compatible with Bell Giga Hub or Rogers Ignite Wi-Fi?

Related Questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: