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Analysis by Lukas & Team

LG VIVACE Washer: Clicking Sound During Drum Rotation

Troubleshoot a clicking LG VIVACE washer. Expert diagnosis & repair steps for urban Canadian homes. Safety-focused appliance repair guide.

Frequently Asked Questions

•How do I safely disconnect the power to my LG VIVACE washer?

Locate the circuit breaker for the washer in your electrical panel. Switch the breaker to the 'OFF' position. As a best practice, apply a lockout/tagout device to the breaker to prevent accidental reactivation. Verify the absence of voltage at the washer outlet using a multimeter before proceeding with any repairs.

•Where can I find the service manual for my LG VIVACE washer?

The service manual can often be found online by searching for the model number (e.g., 'LG VIVACE service manual') or by contacting LG customer support directly. The manual contains detailed diagrams and troubleshooting information.

•What type of washer cleaner should I use for my LG VIVACE washer?

Use a washer cleaner specifically designed for high-efficiency (HE) washers. These cleaners are formulated to remove detergent residue, mineral build-up, and odours without damaging the washer components. Follow the manufacturer's instructions for use.

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About Lukas & Team

Lukas leads the technical research department at Digital Home Faults. Together with a team of systems analysts, he specializes in translating complex manufacturer error codes into actionable diagnostic steps for the Canadian market.

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Technical Recommendation:

A quick check for drum bearing issues: With the washer powered OFF and unplugged, manually spin the drum. A rough or grinding sensation often indicates worn bearings. Additionally, check for any play or wobble in the drum shaft.

How It Works:

The LG VIVACE washer utilizes a direct drive motor controlled by an inverter board (LG part #EBRxxxxx). The drum rotation is monitored by a Hall effect sensor providing feedback to the inverter board. Clicking sounds may originate from the motor stator, rotor, or associated mechanical linkages within the drum assembly. Power consumption spikes during startup can indicate increased friction.

Important Warnings:

Disconnect the power supply before performing any maintenance or repairs. Water and electricity are a dangerous combination. If unsure about any procedure, contact a qualified appliance repair technician. Incorrect repairs can lead to electrical shock, fire, or property damage. Ensure proper grounding of the appliance as per Canadian Electrical Code.

Step-by-Step Fix:

1

Disconnect the washer from the power supply at the breaker panel (lockout/tagout procedure). Verify zero voltage using a multimeter.
2

Remove the top and side panels of the washer to access the drum assembly.
3

Manually rotate the drum to identify the source of the clicking sound. Use a stethoscope to pinpoint the location if necessary.
4

Inspect the drum for foreign objects (coins, buttons, etc.) and remove any obstructions.
5

Check the drum support rollers for wear or damage. Replace if necessary (LG part #xxxxxxxx).
6

Tighten the drive motor mounting bolts to the specified torque (refer to the service manual).
7

If the clicking persists, the direct drive motor or drum bearings may require replacement. Contact a qualified appliance repair technician.

What to Look For:

A distinct clicking sound is audible during the initial rotation phase of the wash drum. The sound frequency increases with drum speed. No error codes are displayed on the front panel LED or within the LG ThinQ app. Possible slight vibration felt through the washer chassis during the clicking.

Possible Causes:

Foreign object lodged between the inner and outer drum.
Worn or damaged drum support rollers.
Loose drive motor mounting bolts.
Failure of the direct drive motor stator windings causing intermittent magnetic field issues.
Partially seized drum bearings due to corrosion or lack of lubrication (common in colder Canadian climates).
Defective clutch mechanism (if applicable; some VIVACE models).

Preventative Care:

Regularly check and clean the lint filter to prevent build-up and potential drain blockages.
Avoid overloading the washer to reduce stress on the drum and motor.
Inspect and clean the rubber door seal to prevent mould growth.
Periodically check the water inlet hoses for leaks or damage.
Run an empty washer cycle with a washer cleaner every month to remove detergent residue and prevent mould.