LG WashTower: ThinQ App Shows Incorrect Remaining Time -... | digitalhomefaults.org

Technical Background:

The LG WashTower uses a Wi-Fi module (typically IEEE 802.11 b/g/n at 2.4 GHz) to communicate with the ThinQ cloud service via a residential Wi-Fi network. Cycle progress data, including remaining time, is transmitted periodically. The app displays the received data. Firmware version WT20240115 or later is assumed. Power consumption is consistent with standard operating procedure (Wash: 120W, Dry: 500W).

Symptoms:

The LG ThinQ app displays an incorrect remaining time for the WashTower cycle, deviating significantly (more than 10 minutes) from the control panel display. Intermittent connectivity issues are observed. Error logs may indicate `TIMEOUT_ERROR` or `INVALID_DATA` related to cycle completion status. LED status on the WashTower may show completion while the app still indicates ongoing cycle.

Possible Causes:

Weak Wi-Fi signal (RSSI below -70 dBm) between the WashTower and the router.
Intermittent internet connectivity issues with the Canadian ISP (Bell, Rogers, Telus).
Firmware bug in the WashTower's Wi-Fi module causing inaccurate time reporting.
Interference from other 2.4 GHz devices (microwave, cordless phones).
Overloaded home Wi-Fi network with multiple devices.
Cloud service delays or outages on LG's ThinQ platform.

Solution:

1

Verify Wi-Fi signal strength near the WashTower using a Wi-Fi analyzer app on a smartphone (e.g., Wi-Fi Analyzer). RSSI should be above -70 dBm.
2

Check internet connectivity by pinging a reliable external server (e.g., 8.8.8.8) from a computer connected to the same Wi-Fi network. High latency (over 200ms) or packet loss indicates a network issue.
3

Power cycle the WashTower (unplug for 60 seconds) and the Wi-Fi router.
4

Ensure the WashTower's firmware is up to date through the ThinQ app. Check the app store for the latest version of ThinQ itself.
5

If using a dual-band router (2.4 GHz and 5 GHz), ensure the WashTower is connected to the 2.4 GHz network. 2.4 GHz offers better range.
6

If problems persist, consider assigning a static IP address to the WashTower in the router's settings (DHCP reservation). Note the MAC address on the WashTower's label.
7

Contact LG support and provide detailed information about the issue, including the firmware version, Wi-Fi signal strength, and ISP.

Safety Warning:

Do not attempt to disassemble the WashTower or its components. High voltage components are present. Ensure the power is disconnected at the breaker before inspecting any wiring. Protect your account with a strong, unique password. Enable two-factor authentication if available.

Prevention:

- Regularly check the Wi-Fi signal strength near the WashTower and relocate the router if necessary. - Monitor the ThinQ app for firmware updates and install them promptly. - Limit the number of devices connected to the 2.4 GHz Wi-Fi network. - Schedule a monthly power cycle of the WashTower and the Wi-Fi router.

Expert Tip:

In the Rogers Ignite HomeConnect app or Bell Giga Hub settings, look for a setting called "Band Steering" or "Smart Connect" and temporarily disable it. This forces the WashTower to connect to the 2.4GHz band only, which can sometimes resolve connectivity issues. After testing, you can re-enable Band Steering if desired.

Frequently Asked Questions

•What is the optimal RSSI value for a stable connection?

An RSSI value between -30 dBm and -67 dBm is considered excellent to good. Aim for above -70 dBm at a minimum.

•How do I find the MAC address of my LG WashTower?

The MAC address is typically printed on a sticker located on the back or side of the WashTower. It may also be available in the ThinQ app settings for the device.

•What are the typical causes of Wi-Fi interference in a Canadian home?

Common sources include microwave ovens, cordless phones, Bluetooth devices, and neighboring Wi-Fi networks. Concrete walls and metal appliances can also weaken Wi-Fi signals.

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

Frequently Asked Questions

•What is the optimal RSSI value for a stable connection?

•How do I find the MAC address of my LG WashTower?

•What are the typical causes of Wi-Fi interference in a Canadian home?

Related Questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: