Lorex Camera: Fixing 10 Second Lag on Telus Wi-Fi -... | digitalhomefaults.org

Technical Background:

Lorex camera streams video data over the Telus Wi-Fi network (2.4 GHz or 5 GHz). The camera encodes the video, transmits it via Wi-Fi to the Telus Giga Hub router, which then routes the data to the user's device via the local network or the internet (if remote viewing is enabled). Lag can occur at any point in this data transmission chain. Signal strength (RSSI), network congestion, and camera processing power all play a role.

Symptoms:

Video feed from the Lorex camera exhibits a 10-second delay between real-time events and display on the Telus Wi-Fi connected device (smartphone, tablet, or PC). No error messages displayed in the Lorex app. Camera LED illuminates solid blue (assumed normal operation).

Possible Causes:

Wi-Fi signal interference (2.4 GHz band congestion).
Insufficient upload bandwidth from the Telus Giga Hub.
Camera firmware issues causing encoding delays.
Telus Giga Hub router firmware needing an update.
Excessive distance between the camera and the Telus Giga Hub, weakening the Wi-Fi signal.
Other devices on the network consuming significant bandwidth (streaming video, large downloads).

Solution:

1

Verify the camera's Wi-Fi signal strength using the Lorex app. Aim for an RSSI of -60 dBm or better. Use a Wi-Fi analyzer app (e.g., Wi-Fi Analyzer) to check for channel congestion on the 2.4 GHz band. Switch to a less congested channel within the Telus Giga Hub settings.
2

Test network bandwidth using a speed test website (e.g., speedtest.net). Ensure sufficient upload bandwidth (at least 5 Mbps) is available.
3

Update the Lorex camera firmware to the latest version via the Lorex app.
4

Reboot the Telus Giga Hub router. Unplug the power adapter, wait 30 seconds, and plug it back in.
5

Move the camera closer to the Telus Giga Hub or add a Wi-Fi extender to improve signal strength.
6

Limit bandwidth usage from other devices on the network while monitoring the camera feed.
7

Check the camera's video resolution settings. Lowering the resolution can reduce the encoding load and improve latency.

Safety Warning:

Ensure the camera's mounting is secure to prevent falls, especially in high-wind Canadian weather. Protect the camera's credentials (username and password) to prevent unauthorized access. Enable two-factor authentication if available.

Prevention:

Regularly check for firmware updates for both the Lorex camera and the Telus Giga Hub router. Monitor Wi-Fi signal strength and network bandwidth usage. Schedule periodic reboots of the Telus Giga Hub router. Assign a static IP address to the camera within the Telus Giga Hub settings to prevent IP address conflicts.

Expert Tip:

Within the Telus Giga Hub interface, prioritize network traffic for the camera's MAC address via the QoS (Quality of Service) settings to ensure consistent bandwidth allocation.

Frequently Asked Questions

•Is the Telus Giga Hub using the latest firmware?

Outdated firmware can cause performance issues. Check for updates in the Giga Hub administration panel.

•What is the RSSI value of the camera's Wi-Fi signal?

A weak signal is a common cause of lag. Anything below -70 dBm is considered weak and needs to be improved.

•Is the camera connected to the 2.4 GHz or 5 GHz band?

The 2.4 GHz band has better range but is more susceptible to interference. The 5 GHz band is faster but has shorter range.

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

Frequently Asked Questions

•Is the Telus Giga Hub using the latest firmware?

•What is the RSSI value of the camera's Wi-Fi signal?

•Is the camera connected to the 2.4 GHz or 5 GHz band?

Related Questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: