Arlo Smart Home Error Codes

Complete diagnostic guide for Arlo security cameras including wireless cameras and base stations.

Firmware and Update Errors

Error codes related to firmware update failures, software installation problems, and update process errors.

Code	Meaning	Possible Causes	Solutions
4209	Firmware update failed	•Update process cannot complete •Network interruption during update •Insufficient storage •Update server issues •Camera reset needed	Reset the camera Retry firmware update Check internet connection Ensure stable Wi-Fi connection Wait and try again later Contact Arlo support if persistent
Update Timeout	Firmware update timed out	•Slow internet connection •Network interruption •Update server slow •Device connection issues	Check internet speed Ensure stable connection Retry update Wait for server to be available Contact Arlo support
Update Download Failed	Firmware download failed	•Network issues •Insufficient bandwidth •Server connection problems •Storage full	Check internet connection Verify sufficient bandwidth Clear device storage Retry download Contact Arlo support

Connection and Network Errors

Error codes related to Wi-Fi connectivity issues, network communication problems, and device connection failures.

Code	Meaning	Possible Causes	Solutions
Camera Offline	Camera not connected to network	•Wi-Fi connection lost •Base station offline •Network configuration error •Router problems •Signal too weak	Check Wi-Fi connection Verify base station is online Restart camera Restart base station Check router status Move camera closer to base station Contact Arlo support
Base Station Offline	Base station not connected	•Ethernet cable disconnected •Router issues •Internet connection down •Base station power failure	Check Ethernet cable connection Verify router is working Check internet connection Restart base station Check power supply Contact Arlo support
Wi-Fi Connection Error	Cannot connect to Wi-Fi network	•Incorrect Wi-Fi password •Network unavailable •Signal too weak •Router not broadcasting •2.4GHz network required	Verify Wi-Fi password Check network availability Move device closer to router Ensure router broadcasts 2.4GHz network Check router settings Reset Wi-Fi connection Contact Arlo support

Video Streaming and Recording Errors

Error codes related to video streaming problems, recording failures, and playback issues.

Code	Meaning	Possible Causes	Solutions
Streaming Error	Video stream not working	•Weak Wi-Fi signal •Network congestion •Insufficient bandwidth •Server connection issues	Check Wi-Fi signal strength Reduce network congestion Verify internet speed Restart camera Check Arlo server status Contact Arlo support
Recording Failed	Video recording not working	•Cloud storage full •Subscription expired •Storage device full •Recording settings misconfigured	Check cloud storage status Verify subscription is active Clear storage space Check recording settings Restart camera Contact Arlo support
Playback Error	Cannot play recorded videos	•Video file corrupted •Network issues •App problems •Server connection issues	Check internet connection Update Arlo app Restart app Try different device Check server status Contact Arlo support

Power and Battery Errors

Error codes related to power supply problems, battery issues, and charging failures.

Code	Meaning	Possible Causes	Solutions
Low Battery	Battery level critically low	•Batteries depleted •Old batteries •Excessive usage •Battery connection issues •Charging problems	Check battery level in Arlo app Replace or recharge batteries Use recommended battery type Check battery connections Verify charging system Contact Arlo support if batteries drain quickly
No Power	Camera has no power	•Power supply disconnected •Battery completely dead •Charging cable issues •Power adapter failure	Check power connections Replace batteries Check charging cable Verify power adapter Test with different power source Contact Arlo support
Charging Error	Device not charging	•Charging cable damaged •Power source issues •Battery problems •Charging port damaged	Check charging cable Verify power source Test with different cable Check charging port Replace battery if needed Contact Arlo support

Motion Detection and Sensor Errors

Error codes related to motion detection problems, sensor malfunctions, and detection failures.

Code	Meaning	Possible Causes	Solutions
Motion Detection Not Working	Motion sensor not detecting movement	•Sensor sensitivity too low •Sensor blocked •Sensor malfunction •Settings misconfigured •Environmental interference	Adjust motion sensitivity in app Check sensor is not blocked Verify motion zones are set correctly Clean sensor lens Check for environmental interference Reset motion settings Contact Arlo support
False Motion Alerts	Too many false motion detections	•Sensitivity too high •Motion zones too large •Environmental triggers •Pets or moving objects	Reduce motion sensitivity Adjust motion zones Exclude areas with frequent movement Use motion scheduling Check for environmental triggers Fine-tune detection settings

System and Hardware Errors

Error codes related to system failures, hardware problems, and internal errors.

Code	Meaning	Possible Causes	Solutions
System Error	Internal system error	•Software error •Hardware malfunction •Firmware corruption •System crash •Memory error	Reset Arlo camera Power cycle the device Check for firmware updates Contact Arlo support Consider factory reset if needed Document error for support team
Camera Not Responding	Camera hardware failure	•Camera hardware failure •Lens obstruction •Internal component failure •Water damage	Check for lens obstruction Clean camera lens Restart device Check for physical damage Contact Arlo support for hardware issues Consider replacement if under warranty
Audio Not Working	Microphone or speaker malfunction	•Microphone blocked •Speaker failure •Audio settings misconfigured •Hardware failure	Check microphone is not blocked Clean microphone area Check audio settings in app Test speaker functionality Restart device Contact Arlo support

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Important Information

If you encounter persistent errors or cannot resolve a problem using the solutions provided, contact Arlo customer support or a qualified technician for professional assistance. Smart home security devices require specific technical knowledge. Never attempt to repair internal components yourself unless you are a qualified technician. Different Arlo device models may have model-specific error codes—always consult your device documentation and user manual for the most accurate information.

For technical support, contact Arlo customer service or visit support.arlo.com for assistance.

Security Information: Arlo devices are security systems that protect your home. Always ensure proper installation and maintenance. Check base station connection and camera status regularly. If you suspect a security breach or unauthorized access, contact local authorities and Arlo support immediately.

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Troubleshooting Guidelines

Common Troubleshooting Steps

✓Check device status in Arlo app
✓Verify base station is online and connected
✓Check Wi-Fi signal strength
✓Restart camera and base station
✓Check for firmware updates
✓Document error codes for support calls
✓Move camera closer to base station if signal is weak

Prevention Strategies

✓Ensure strong Wi-Fi signal at camera location
✓Keep base station properly connected
✓Keep firmware updated
✓Monitor battery levels regularly
✓Keep device lens clean
✓Maintain proper internet connection
✓Follow manufacturer maintenance schedule

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Frequently Asked Questions

What does error code 4209 mean on my Arlo camera?

Error code 4209 indicates a firmware update failed. Reset the camera, retry the firmware update, check your internet connection, ensure a stable Wi-Fi connection, wait and try again later, and contact Arlo support if the problem persists.

Why is my Arlo camera showing as offline?

If your camera is offline, check the Wi-Fi connection, verify the base station is online, restart the camera, restart the base station, check router status, move the camera closer to the base station, and contact Arlo support if the problem persists.

How do I fix base station offline errors?

If the base station is offline, check the Ethernet cable connection, verify the router is working, check the internet connection, restart the base station, check the power supply, and contact Arlo support for assistance.

What causes video streaming errors on Arlo cameras?

Video streaming errors can be caused by weak Wi-Fi signal, network congestion, insufficient bandwidth, or server connection issues. Check Wi-Fi signal strength, reduce network congestion, verify internet speed, restart the camera, check Arlo server status, and contact Arlo support if needed.

How often should I maintain my Arlo cameras?

Regular maintenance helps prevent many error codes. Ensure strong Wi-Fi signal at camera location, keep base station properly connected, keep firmware updated, monitor battery levels regularly, keep device lens clean, maintain proper internet connection, and follow manufacturer recommendations.

Can I repair Arlo cameras myself?

Basic troubleshooting activities like checking device status, verifying connections, and restarting devices can be performed safely. However, all hardware repairs and internal component issues should be handled by Arlo support or qualified technicians. Always contact Arlo support for hardware problems.

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Need Additional Help?

Search our complete knowledge base to find detailed solutions for your specific Arlo device problem.

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Summary

Correct interpretation of Arlo smart home device error codes is essential for efficient troubleshooting and maintenance. This comprehensive reference enables rapid problem identification and guides appropriate response actions. Arlo devices display error codes through the app and device indicators to indicate specific problems. Understanding these codes helps maintain system performance and maximize security. Arlo produces premium smart home security devices including wireless cameras and base stations, each with model-specific features and error code systems. This guide provides diagnostics and solutions for all common Arlo error codes.

ℹ️For persistent errors or problems that cannot be resolved using this guide, contact Arlo customer support or visit support.arlo.com. Some errors may require technical support, component replacement, or specialized diagnostic equipment. Always document error codes and symptoms when contacting support for faster resolution. Note that error code formats may vary based on the device model and software version—always consult your specific device documentation and user manual for the most accurate information. Security should always be the top priority when working with smart home security devices. Check base station connection and camera status regularly.