Ring Smart Home Error Codes

Complete diagnostic guide for Ring smart home devices including video doorbells, security cameras, and alarm systems.

Video Streaming and Connection Errors

Error codes related to video streaming problems, connection issues, and network communication failures.

Code	Meaning	Possible Causes	Solutions
801	Video streaming error	•Weak Wi-Fi signal •Interference between camera and router •Network congestion •Router too far from device •Obstacles blocking signal	Move camera closer to router Use Wi-Fi extender (Ring Chime Pro) Ensure no large objects blocking signal Check Wi-Fi signal strength in Ring app Test internet speed (minimum 5 Mbps for doorbells) Restart router Contact Ring support if problem persists
805	Streaming delay or buffering	•Insufficient internet bandwidth •Network congestion •Slow internet connection •Router performance issues •Multiple devices streaming	Check internet speed meets requirements Restart router Reduce network congestion Close other streaming applications Upgrade internet plan if needed Check router performance Contact internet service provider
P1-65	Device offline	•Device not connected to network •Not connected to Ring servers •Power supply issues •Wi-Fi connection lost •Router problems	Ensure device has power Check stable Wi-Fi connection Restart device Reconnect device via Ring app Check router status Verify device is online in app Contact Ring support if offline persists

Authentication and Account Errors

Error codes related to account authentication problems, login failures, and authorization issues.

Code	Meaning	Possible Causes	Solutions
900	Authorization error	•Account authentication problem •Login issues •Expired credentials •Account synchronization problems •Session expired	Log out and log back into Ring app Reset password if needed Verify account credentials Check account status Clear app cache Reinstall Ring app if needed Contact Ring support
Account Sync Error	Account synchronization failed	•Server connection issues •Account data corruption •App version mismatch •Network problems	Check internet connection Update Ring app to latest version Restart app Log out and log back in Check Ring server status Contact Ring support

Firmware and Update Errors

Error codes related to firmware update failures, software installation problems, and update process errors.

Code	Meaning	Possible Causes	Solutions
0x8020000b	Firmware update failed	•Update download failed •Installation error •Network interruption during update •Insufficient storage •Update server issues	Retry update process Perform manual update via Ring website Check internet connection Ensure stable Wi-Fi connection Wait and try again later Contact Ring support if persistent
Update Timeout	Firmware update timed out	•Slow internet connection •Network interruption •Update server slow •Device connection issues	Check internet speed Ensure stable connection Retry update Wait for server to be available Contact Ring support

Wi-Fi and Network Communication Errors

Error codes related to Wi-Fi connectivity issues, network communication problems, and connection failures.

Code	Meaning	Possible Causes	Solutions
Wi-Fi Connection Failed	Cannot connect to Wi-Fi network	•Wi-Fi network unavailable •Incorrect Wi-Fi password •Router not broadcasting •Signal too weak •Network configuration error •2.4GHz network required	Check Wi-Fi network availability Verify Wi-Fi password is correct Move device closer to router Ensure router is broadcasting 2.4GHz network Check router settings Reset Wi-Fi connection on device Use Ring Chime Pro as extender Update router firmware if needed
Weak Signal	Wi-Fi signal strength too low	•Device too far from router •Obstacles blocking signal •Router signal weak •Interference from other devices	Check signal strength in Ring app (Device Status > Network) Move device closer to router Use Ring Chime Pro as Wi-Fi extender Remove obstacles between device and router Check for interference sources Upgrade router if needed
Server Communication Error	Cannot connect to Ring servers	•Internet connection down •Firewall blocking connection •Server maintenance •Account authentication problems	Check internet connection Verify Wi-Fi is connected Check firewall settings Restart device Wait for server maintenance to complete Verify account credentials Contact Ring support if persistent

Power and Battery Errors

Error codes related to power supply problems, battery issues, and charging failures.

Code	Meaning	Possible Causes	Solutions
Low Battery	Battery level critically low	•Batteries depleted •Old batteries •Excessive usage •Battery connection issues •Charging problems	Check battery level in Ring app Replace or recharge batteries Use recommended battery type Check battery connections Verify charging system Contact Ring support if batteries drain quickly
No Power	Device has no power	•Power supply disconnected •Transformer issues •Wiring problems •Circuit breaker tripped •Hardwired connection failed	Check power connections Verify transformer is working Check circuit breaker Test wiring connections Verify hardwired installation Contact electrician if needed
Charging Error	Device not charging	•Charging cable damaged •Power source issues •Battery problems •Charging port damaged	Check charging cable Verify power source Test with different cable Check charging port Replace battery if needed Contact Ring support

Motion Detection and Sensor Errors

Error codes related to motion detection problems, sensor malfunctions, and detection failures.

Code	Meaning	Possible Causes	Solutions
Motion Detection Not Working	Motion sensor not detecting movement	•Sensor sensitivity too low •Sensor blocked •Sensor malfunction •Settings misconfigured •Environmental interference	Adjust motion sensitivity in app Check sensor is not blocked Verify motion zones are set correctly Clean sensor lens Check for environmental interference Reset motion settings Contact Ring support
False Motion Alerts	Too many false motion detections	•Sensitivity too high •Motion zones too large •Environmental triggers •Pets or moving objects	Reduce motion sensitivity Adjust motion zones Exclude areas with frequent movement Use motion scheduling Check for environmental triggers Fine-tune detection settings

System and Hardware Errors

Error codes related to system failures, hardware problems, and internal errors.

Code	Meaning	Possible Causes	Solutions
System Error	Internal system error	•Software error •Hardware malfunction •Firmware corruption •System crash •Memory error	Reset Ring device Power cycle the device Check for firmware updates Contact Ring support Consider factory reset if needed Document error for support team
Camera Not Responding	Camera hardware failure	•Camera hardware failure •Lens obstruction •Internal component failure •Water damage	Check for lens obstruction Clean camera lens Restart device Check for physical damage Contact Ring support for hardware issues Consider replacement if under warranty
Audio Not Working	Microphone or speaker malfunction	•Microphone blocked •Speaker failure •Audio settings misconfigured •Hardware failure	Check microphone is not blocked Clean microphone area Check audio settings in app Test speaker functionality Restart device Contact Ring support

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Important Information

If you encounter persistent errors or cannot resolve a problem using the solutions provided, contact Ring customer support or a qualified technician for professional assistance. Smart home security devices require specific technical knowledge. Never attempt to repair internal components yourself unless you are a qualified technician. Different Ring device models (Video Doorbell, Security Cameras, Alarm Systems) may have model-specific error codes—always consult your device documentation and user manual for the most accurate information.

For technical support, contact Ring customer service at +800 87 00 97 81 (EU, toll-free), help@ring.com, or visit support.ring.com.

Security Information: Ring devices are security systems that protect your home. Always ensure proper installation and maintenance. Check Wi-Fi signal strength in the Ring app (Device Status > Network). For doorbells, ensure internet speed at the door is at least 5 Mbps. Use Ring Chime Pro as a Wi-Fi extender if needed. If you suspect a security breach or unauthorized access, contact local authorities and Ring support immediately.

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Troubleshooting Guidelines

Common Troubleshooting Steps

✓Check device status in Ring app
✓Check Wi-Fi signal strength (Device Status > Network)
✓Verify internet speed meets requirements (5 Mbps minimum for doorbells)
✓Restart device and router
✓Check for firmware updates
✓Document error codes for support calls
✓Use Ring Chime Pro as Wi-Fi extender if needed

Prevention Strategies

✓Ensure strong Wi-Fi signal at device location
✓Use Ring Chime Pro to extend Wi-Fi range
✓Keep firmware updated
✓Monitor battery levels regularly
✓Keep device lens clean
✓Maintain proper internet speed
✓Follow manufacturer maintenance schedule

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Frequently Asked Questions

What does error code 801 mean on my Ring device?

Error code 801 indicates a video streaming error, usually caused by weak Wi-Fi signal or interference. Move the camera closer to the router, use a Wi-Fi extender (Ring Chime Pro), ensure no large objects are blocking the signal, check Wi-Fi signal strength in the Ring app, test internet speed (minimum 5 Mbps for doorbells), restart the router, and contact Ring support if the problem persists.

What should I do if I see error code 805 (streaming delay)?

Error code 805 indicates streaming delays or buffering. Check that your internet speed meets requirements, restart your router, reduce network congestion, close other streaming applications, upgrade your internet plan if needed, check router performance, and contact your internet service provider if issues continue.

Why is my Ring device showing error code P1-65 (device offline)?

Error code P1-65 means the device is offline and not connected to the network or Ring servers. Ensure the device has power, check for a stable Wi-Fi connection, restart the device, reconnect the device via the Ring app, check router status, verify the device is online in the app, and contact Ring support if it remains offline.

How do I resolve error code 900 (authorization error)?

Error code 900 indicates an authorization error with account authentication. Log out and log back into the Ring app, reset your password if needed, verify account credentials, check account status, clear app cache, reinstall the Ring app if needed, and contact Ring support for assistance.

What causes error code 0x8020000b (firmware update failed)?

Error code 0x8020000b means a firmware update failed. Retry the update process, perform a manual update via the Ring website, check your internet connection, ensure a stable Wi-Fi connection, wait and try again later, and contact Ring support if the problem persists.

How can I check my Wi-Fi signal strength for Ring devices?

Check Wi-Fi signal strength in the Ring app by going to Menu > Devices > Your Device > Device Status > Network. You can see the signal strength there. For doorbells, ensure internet speed at the door is at least 5 Mbps. Use Ring Chime Pro as a Wi-Fi extender if the signal is weak.

How often should I maintain my Ring devices?

Regular maintenance helps prevent many error codes. Ensure strong Wi-Fi signal at device location, use Ring Chime Pro to extend Wi-Fi range, keep firmware updated, monitor battery levels regularly, keep device lens clean, maintain proper internet speed, and follow manufacturer recommendations.

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Summary

Correct interpretation of Ring smart home device error codes is essential for efficient troubleshooting and maintenance. This comprehensive reference enables rapid problem identification and guides appropriate response actions. Ring devices display error codes through the app and device indicators to indicate specific problems. Understanding these codes helps maintain system performance and maximize security. Ring produces premium smart home security devices including Video Doorbells, Security Cameras, and Alarm Systems, each with model-specific features and error code systems. This guide provides diagnostics and solutions for all common Ring error codes.

ℹ️For persistent errors or problems that cannot be resolved using this guide, contact Ring customer support at +800 87 00 97 81 (EU, toll-free), help@ring.com, or visit support.ring.com. Some errors may require technical support, component replacement, or specialized diagnostic equipment. Always document error codes and symptoms when contacting support for faster resolution. Note that error code formats may vary based on the device model (Video Doorbell, Security Camera, Alarm System) and software version—always consult your specific device documentation and user manual for the most accurate information. Security should always be the top priority when working with smart home security devices. Check Wi-Fi signal strength in the Ring app (Device Status > Network). For doorbells, ensure internet speed at the door is at least 5 Mbps. Use Ring Chime Pro as a Wi-Fi extender if needed.