Weiser Smart Lock Error Codes

Complete diagnostic guide for Weiser smart locks including smart door locks and home security systems.

Access Code and Authentication Errors

Error codes related to incorrect access codes, authentication failures, and security lockouts.

Code	Meaning	Possible Causes	Solutions
Wrong Code	Incorrect access code entered	•Wrong access code entered •Code not programmed •Code forgotten •Code changed without notification	Enter the correct access code Check if code was recently changed Verify code in Weiser app Reset code if forgotten Contact support if code needs to be reset
Too Many Wrong Codes	Security lockout - too many incorrect attempts	•Three wrong codes entered within one minute •Security feature activated •Repeated incorrect attempts	Wait 60 seconds before trying again Enter the correct code after waiting period Check code in Weiser app Verify code with administrator Contact support if lockout persists

Programming and Setup Errors

Error codes related to programming failures, setup problems, and configuration errors.

Code	Meaning	Possible Causes	Solutions
Programming Error	User code programming failed	•No user code programmed •Programming cancelled after 20 seconds •Programming not completed successfully •Timeout during programming	Program at least one user code Complete programming within 20 seconds Follow programming instructions carefully Ensure proper button sequence Reset and try programming again Contact Weiser support if problem persists
Setup Incomplete	Initial setup not completed	•Setup process interrupted •Configuration not saved •App connection lost during setup •Network issues during setup	Complete initial setup process Ensure stable Wi-Fi connection Follow setup instructions step by step Restart setup if interrupted Check app for setup status Contact support for assistance

Battery and Power Errors

Error codes related to battery problems, low power warnings, and power supply issues.

Code	Meaning	Possible Causes	Solutions
Low Battery	Battery level critically low	•Batteries depleted •Old batteries •Excessive power consumption •Battery connection issues	Check battery level in Weiser app Replace batteries immediately Use high-quality batteries Check battery connections Verify battery orientation Contact support if batteries drain quickly
No Power	Lock has no power	•Batteries completely dead •Battery compartment not closed •Battery contacts corroded •Power supply failure	Replace all batteries Check battery compartment is closed Clean battery contacts Verify battery orientation Test with new batteries Contact support if problem persists

Mechanical and Installation Errors

Error codes related to mechanical problems, installation issues, and door alignment problems.

Code	Meaning	Possible Causes	Solutions
Door Blocked	Door blocked when locking	•Deadbolt and strike plate not aligned •Lock did not learn door position correctly •Door misalignment •Strike plate adjustment needed	Adjust strike plate in door frame Perform manual door handling process Check door alignment Verify deadbolt extends fully Realign strike plate if necessary Contact locksmith if alignment issues persist
Units Disconnected	Inside and outside units separated	•Inside and outside units not connected •Connection cable loose •Cable disconnected •Installation error	Remove battery compartment Connect inside cable to outside cable Reinstall battery compartment Verify connection is secure Check installation instructions Contact support if connection fails
Mechanical Failure	Lock mechanism not working	•Deadbolt stuck •Motor failure •Gear mechanism problems •Physical obstruction	Check for physical obstructions Lubricate lock mechanism if needed Test manual operation Check deadbolt movement Contact locksmith for mechanical issues Contact Weiser support

Wi-Fi and Network Communication Errors

Error codes related to Wi-Fi connectivity issues, network communication problems, and app connection failures.

Code	Meaning	Possible Causes	Solutions
Wi-Fi Connection Error	Cannot connect to Wi-Fi network	•Wi-Fi network unavailable •Incorrect Wi-Fi password •Router not broadcasting •Signal too weak •Network configuration error •2.4GHz network required	Check Wi-Fi network availability Verify Wi-Fi password is correct Move router closer to lock Ensure router is broadcasting 2.4GHz network Check router settings Reset Wi-Fi connection on lock Update router firmware if needed
App Connection Error	Cannot connect to Weiser app	•App not updated •Account synchronization issues •Network connectivity problems •Server connection issues	Update Weiser app to latest version Check internet connection Verify account credentials Restart mobile device Restart lock Re-login to app Contact Weiser support if needed
Server Communication Error	Cannot connect to Weiser servers	•Internet connection down •Firewall blocking connection •Server maintenance •Account authentication problems	Check internet connection Verify Wi-Fi is connected Check firewall settings Restart lock Wait for server maintenance to complete Verify account credentials Contact Weiser support if persistent

System and Hardware Errors

Error codes related to system failures, hardware problems, and internal errors.

Code	Meaning	Possible Causes	Solutions
System Error	Internal system error	•Software error •Hardware malfunction •Firmware corruption •System crash •Memory error	Reset Weiser lock Power cycle the device Check for firmware updates Contact Weiser support Consider factory reset if needed Document error for support team
Display Not Responding	Keypad or display not working	•Display hardware failure •Keypad calibration error •Software glitch •Power supply issues	Restart lock Check power connections Clean keypad surface Contact Weiser support for display issues Do not attempt hardware repairs Consider replacement if under warranty
Sensor Error	Lock sensor malfunction	•Sensor not detecting door position •Sensor calibration error •Sensor hardware failure •Environmental interference	Reset sensor calibration Check sensor connections Clean sensor area Remove sources of interference Contact Weiser support Follow factory reset procedure if needed

ℹ️

Important Information

If you encounter persistent errors or cannot resolve a problem using the solutions provided, contact Weiser customer support or a qualified locksmith for professional assistance. Smart locks require specific technical knowledge for installation and repair. Never attempt to repair internal components yourself unless you are a qualified technician. Different Weiser smart lock models may have model-specific error codes—always consult your device documentation and user manual for the most accurate information.

For technical support, contact Weiser customer service at 1-800-501-9471 or consult a qualified locksmith for expert assistance.

Security Information: Weiser smart locks are security devices that protect your home. Always ensure proper installation and maintenance. If you are locked out due to a lock malfunction, contact a locksmith immediately. Never attempt to force entry or bypass security systems. Keep backup keys in a secure location. If you suspect a security breach or unauthorized access, contact local authorities and Weiser support immediately.

🔧

Troubleshooting Guidelines

Common Troubleshooting Steps

✓Check lock display for error indicators and LED patterns
✓Listen for beep patterns indicating specific errors
✓Check battery level in Weiser app
✓Verify Wi-Fi connection for remote access
✓Check door alignment and strike plate
✓Document error patterns for support calls
✓Contact a qualified locksmith for mechanical issues

Prevention Strategies

✓Replace batteries before they are completely drained
✓Schedule regular professional maintenance
✓Keep door and strike plate properly aligned
✓Maintain proper network connectivity
✓Keep device documentation accessible
✓Keep backup keys in secure location
✓Follow manufacturer maintenance schedule

❓

Frequently Asked Questions

What does it mean when keys blink once in an X pattern with one beep?

This indicates a wrong code was entered. Enter the correct access code. Check if the code was recently changed, verify the code in the Weiser app, and contact support if the code needs to be reset.

What should I do if keys blink 15 times with 15 beeps?

This means three wrong codes were entered within one minute, triggering a security lockout. Wait 60 seconds before trying again, enter the correct code after the waiting period, check the code in the Weiser app, and verify the code with an administrator.

Why is my lock showing low battery warning?

The checkmark and lock symbols blinking together five times with a long beep indicates low battery. Check battery level in the Weiser app, replace batteries immediately, use high-quality batteries, check battery connections, and contact support if batteries drain quickly.

How do I fix a door blocked error when locking?

If the checkmark and lock symbols blink alternately five times with a long beep, the door is blocked. Adjust the strike plate in the door frame, perform the manual door handling process, check door alignment, verify the deadbolt extends fully, and contact a locksmith if alignment issues persist.

What causes continuous beeping from the lock?

Continuous beeping indicates the inside and outside units are separated. Remove the battery compartment, connect the inside cable to the outside cable, reinstall the battery compartment, verify the connection is secure, and contact support if the connection fails.

How often should I maintain my Weiser smart lock?

Regular maintenance helps prevent many error codes. Replace batteries before they are completely drained, schedule regular professional maintenance, keep door and strike plate properly aligned, maintain proper network connectivity, keep backup keys in a secure location, and follow manufacturer recommendations.

Can I repair Weiser smart locks myself?

Basic troubleshooting activities like checking the display, verifying network connections, and checking battery levels can be performed safely. However, all mechanical repairs, installation adjustments, and hardware repairs should be performed by qualified locksmiths. Always contact a qualified locksmith for mechanical issues or if you are locked out.

💡

Need Additional Help?

Search our complete knowledge base to find detailed solutions for your specific smart lock problem.

Go to Knowledge Base

📝

Summary

Correct interpretation of Weiser smart lock error codes is essential for efficient troubleshooting and maintenance. This comprehensive reference enables rapid problem identification and guides appropriate response actions. Weiser smart locks display error codes through LED patterns and beep sequences to indicate specific problems. Understanding these codes helps maintain system performance and maximize security. Weiser produces premium smart locks and home security systems, each with model-specific features and error code systems. This guide provides diagnostics and solutions for all common Weiser error codes.

ℹ️For persistent errors or problems that cannot be resolved using this guide, contact Weiser customer support at 1-800-501-9471 or consult a qualified locksmith for professional assistance. Some errors may require technical support, component replacement, or specialized diagnostic equipment. Always document error codes and symptoms when contacting support for faster resolution. Note that error code formats may vary based on the lock model and software version—always consult your specific device documentation and user manual for the most accurate information. Security should always be the top priority when working with smart locks. Never attempt to force entry or bypass security systems. If you are locked out due to a malfunction, contact a locksmith immediately. Keep backup keys in a secure location and never share access codes with unauthorized persons.