Wyze Smart Home Error Codes

Complete diagnostic guide for Wyze smart home devices including security cameras and smart home products.

Connection and Network Errors

Error codes related to Wi-Fi connectivity issues, network communication problems, and device connection failures.

Code	Meaning	Possible Causes	Solutions
90	Camera offline	•Weak internet connection •Firmware problem •Wi-Fi connection lost •Router problems •Network configuration error	Check Wi-Fi connection Restart camera Update firmware Check router status Verify network settings Move camera closer to router Contact Wyze support
Camera Offline	Camera not connected to network	•Wi-Fi connection lost •Network configuration error •Router problems •Signal too weak •Internet connection down	Check Wi-Fi connection Restart camera Check router status Verify internet connection Move camera closer to router Reset Wi-Fi connection Contact Wyze support
Wi-Fi Connection Error	Cannot connect to Wi-Fi network	•Incorrect Wi-Fi password •Network unavailable •Signal too weak •Router not broadcasting •2.4GHz network required	Verify Wi-Fi password Check network availability Move device closer to router Ensure router broadcasts 2.4GHz network Check router settings Reset Wi-Fi connection Contact Wyze support
Connection Timeout	Connection attempt timed out	•Slow internet connection •Network congestion •Router performance issues •Server connection problems	Check internet speed Reduce network congestion Restart router Retry connection Check server status Contact Wyze support

Firmware and Update Errors

Error codes related to firmware update failures, software installation problems, and update process errors.

Code	Meaning	Possible Causes	Solutions
Firmware Update Failed	Firmware update cannot complete	•Update download failed •Network interruption during update •Insufficient storage •Update server issues •Firmware corruption	Check internet connection Retry firmware update Ensure stable Wi-Fi connection Clear device storage Wait and try again later Contact Wyze support if persistent
Update Timeout	Firmware update timed out	•Slow internet connection •Network interruption •Update server slow •Device connection issues	Check internet speed Ensure stable connection Retry update Wait for server to be available Contact Wyze support

Video Streaming and Recording Errors

Error codes related to video streaming problems, recording failures, and playback issues.

Code	Meaning	Possible Causes	Solutions
Streaming Error	Video stream not working	•Weak Wi-Fi signal •Network congestion •Insufficient bandwidth •Server connection issues	Check Wi-Fi signal strength Reduce network congestion Verify internet speed Restart camera Check Wyze server status Contact Wyze support
Recording Failed	Video recording not working	•MicroSD card full •Card not inserted •Card corrupted •Recording settings misconfigured •Storage device failure	Check microSD card status Verify card is inserted correctly Format card if corrupted Check recording settings Replace card if damaged Contact Wyze support
Playback Error	Cannot play recorded videos	•Video file corrupted •Network issues •App problems •Server connection issues	Check internet connection Update Wyze app Restart app Try different device Check server status Contact Wyze support

Power and Hardware Errors

Error codes related to power supply problems, hardware issues, and device malfunctions.

Code	Meaning	Possible Causes	Solutions
No Power	Camera has no power	•Power supply disconnected •Power adapter failure •USB cable issues •Power outlet problems	Check power connections Verify power adapter Test USB cable Check power outlet Test with different power source Contact Wyze support
Camera Not Responding	Camera hardware failure	•Camera hardware failure •Lens obstruction •Internal component failure •Water damage	Check for lens obstruction Clean camera lens Restart device Check for physical damage Contact Wyze support for hardware issues Consider replacement if under warranty
MicroSD Card Error	MicroSD card problems	•Card not detected •Card corrupted •Card incompatible •Card slot damaged	Check card is inserted correctly Format card Use compatible card Test with different card Check card slot Contact Wyze support

Motion Detection and Sensor Errors

Error codes related to motion detection problems, sensor malfunctions, and detection failures.

Code	Meaning	Possible Causes	Solutions
Motion Detection Not Working	Motion sensor not detecting movement	•Sensor sensitivity too low •Sensor blocked •Sensor malfunction •Settings misconfigured •Environmental interference	Adjust motion sensitivity in app Check sensor is not blocked Verify motion zones are set correctly Clean sensor lens Check for environmental interference Reset motion settings Contact Wyze support
False Motion Alerts	Too many false motion detections	•Sensitivity too high •Motion zones too large •Environmental triggers •Pets or moving objects	Reduce motion sensitivity Adjust motion zones Exclude areas with frequent movement Use motion scheduling Check for environmental triggers Fine-tune detection settings

System and App Errors

Error codes related to system failures, app problems, and internal errors.

Code	Meaning	Possible Causes	Solutions
System Error	Internal system error	•Software error •Hardware malfunction •Firmware corruption •System crash •Memory error	Reset Wyze camera Power cycle the device Check for firmware updates Contact Wyze support Consider factory reset if needed Document error for support team
App Connection Error	Cannot connect to Wyze app	•App not updated •Account synchronization issues •Network connectivity problems •Server connection issues	Update Wyze app to latest version Check internet connection Verify account credentials Restart mobile device Restart camera Re-login to app Contact Wyze support if needed
Audio Not Working	Microphone or speaker malfunction	•Microphone blocked •Speaker failure •Audio settings misconfigured •Hardware failure	Check microphone is not blocked Clean microphone area Check audio settings in app Test speaker functionality Restart device Contact Wyze support

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Important Information

If you encounter persistent errors or cannot resolve a problem using the solutions provided, contact Wyze customer support or a qualified technician for professional assistance. Smart home security devices require specific technical knowledge. Never attempt to repair internal components yourself unless you are a qualified technician. Different Wyze device models may have model-specific error codes—always consult your device documentation and user manual for the most accurate information.

For technical support, contact Wyze customer service or visit support.wyze.com for assistance.

Security Information: Wyze devices are security systems that protect your home. Always ensure proper installation and maintenance. Check microSD card status regularly for recording functionality. If you suspect a security breach or unauthorized access, contact local authorities and Wyze support immediately.

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Troubleshooting Guidelines

Common Troubleshooting Steps

✓Check device status in Wyze app
✓Verify Wi-Fi connection and signal strength
✓Check microSD card status
✓Restart camera and router
✓Check for firmware updates
✓Document error codes for support calls
✓Update Wyze app to latest version

Prevention Strategies

✓Ensure strong Wi-Fi signal at camera location
✓Use compatible microSD cards
✓Keep firmware updated
✓Keep Wyze app updated
✓Keep device lens clean
✓Maintain proper internet connection
✓Follow manufacturer maintenance schedule

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Frequently Asked Questions

What does error code 90 mean on my Wyze camera?

Error code 90 indicates the camera is offline, usually caused by weak internet connection or firmware problems. Check your Wi-Fi connection, restart the camera, update firmware, check router status, verify network settings, move the camera closer to the router, and contact Wyze support if the problem persists.

Why is my Wyze camera showing as offline?

If your camera is offline, check the Wi-Fi connection, restart the camera, check router status, verify internet connection, move the camera closer to the router, reset the Wi-Fi connection, and contact Wyze support if the problem persists.

How do I fix microSD card errors on Wyze cameras?

If you have microSD card errors, check that the card is inserted correctly, format the card if corrupted, use a compatible card, test with a different card, check the card slot, and contact Wyze support for assistance.

What causes video streaming errors on Wyze cameras?

Video streaming errors can be caused by weak Wi-Fi signal, network congestion, insufficient bandwidth, or server connection issues. Check Wi-Fi signal strength, reduce network congestion, verify internet speed, restart the camera, check Wyze server status, and contact Wyze support if needed.

How often should I maintain my Wyze cameras?

Regular maintenance helps prevent many error codes. Ensure strong Wi-Fi signal at camera location, use compatible microSD cards, keep firmware updated, keep Wyze app updated, keep device lens clean, maintain proper internet connection, and follow manufacturer recommendations.

Can I repair Wyze cameras myself?

Basic troubleshooting activities like checking device status, verifying connections, and restarting devices can be performed safely. However, all hardware repairs and internal component issues should be handled by Wyze support or qualified technicians. Always contact Wyze support for hardware problems.

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Need Additional Help?

Search our complete knowledge base to find detailed solutions for your specific Wyze device problem.

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Summary

Correct interpretation of Wyze smart home device error codes is essential for efficient troubleshooting and maintenance. This comprehensive reference enables rapid problem identification and guides appropriate response actions. Wyze devices display error codes through the app and device indicators to indicate specific problems. Understanding these codes helps maintain system performance and maximize security. Wyze produces premium smart home security devices including security cameras and smart home products, each with model-specific features and error code systems. This guide provides diagnostics and solutions for all common Wyze error codes.

ℹ️For persistent errors or problems that cannot be resolved using this guide, contact Wyze customer support or visit support.wyze.com. Some errors may require technical support, component replacement, or specialized diagnostic equipment. Always document error codes and symptoms when contacting support for faster resolution. Note that error code formats may vary based on the device model and software version—always consult your specific device documentation and user manual for the most accurate information. Security should always be the top priority when working with smart home security devices. Check microSD card status regularly for recording functionality.