Samsung Bespoke AI Washer Stuck on Sensing Cycle - Smart... | digitalhomefaults.org

Technical Background:

The Samsung Bespoke AI Washer uses a suite of sensors (load weight, water level, turbidity) to optimize wash parameters. The sensing cycle relies on a feedback loop between these sensors, the motor control unit (MCU), and the system controller. Wi-Fi communication is used for app control and firmware updates (OTA). Power consumption during sensing is typically low (5-10W).

Symptoms:

The washer remains indefinitely in the sensing cycle, indicated by a flashing "Sensing" LED on the control panel and the Samsung SmartThings app displaying a persistent "Sensing" status. No water intake is observed.

Possible Causes:

Faulty load weight sensor (strain gauge) providing inaccurate readings.
Blocked water inlet valve, preventing water from entering the drum.
Defective water level sensor (pressure transducer) failing to detect water.
Software glitch in the MCU causing a loop in the sensing algorithm.
Communication failure between sensors and the MCU due to wiring harness issues.
Low water pressure, especially common in older buildings or during peak hours.

Solution:

1

Disconnect the washer from the power supply (breaker lockout). Verify zero voltage using a multimeter before proceeding.
2

Inspect the water inlet hose for kinks or blockages. Check the water pressure using a pressure gauge.
3

Examine the water inlet valve for proper operation. Use a multimeter to check for voltage when the valve is supposed to be open.
4

Remove the top panel and locate the load weight sensor. Check the wiring harness for loose connections or damage.
5

Disconnect and reconnect the wiring harnesses to the MCU and sensor modules to ensure good contact. Apply dielectric grease to prevent corrosion.
6

Force a firmware update through the SmartThings app, if possible, to rule out software glitches. Document version before and after.
7

As a last resort, replace the load weight sensor or the MCU.

Safety Warning:

Always disconnect the washer from the power supply before performing any maintenance. Never work on live electrical circuits. Protect against water damage by ensuring proper drainage. Backup app settings to mitigate risk of data loss. Be careful when removing panels, sharp edges might be present.

Prevention:

Regularly clean the water inlet valve filter to prevent clogging. Inspect the water inlet hose for wear and tear. Ensure stable Wi-Fi connectivity for OTA firmware updates. Check water pressure at least bi-annually, especially before winter. Run a calibration cycle every 6 months (refer to the user manual).

Expert Tip:

Perform a hard reset by simultaneously pressing and holding the "Start/Pause" and "Power" buttons for 5 seconds. This will often clear minor software glitches and reset the sensing cycle. Confirm the power supply is providing correct voltage (120V AC, 60Hz) with a multimeter.

Frequently Asked Questions

•How do I manually drain the Samsung Bespoke AI Washer?

Locate the drain hose access panel (usually at the bottom front of the washer). Place a shallow container to catch the water and carefully remove the drain plug. Be prepared for a significant amount of water.

•Where can I find the latest firmware update for my Samsung Bespoke AI Washer?

Firmware updates are typically pushed automatically through the Samsung SmartThings app. Ensure the washer is connected to a stable Wi-Fi network and that automatic updates are enabled in the app settings. Check for updates manually in the device's settings within the app.

•What is the warranty period for the Samsung Bespoke AI Washer in Canada?

The standard warranty for Samsung appliances in Canada is typically one year for parts and labour. However, some components, such as the motor, may have extended warranties (e.g., 5 or 10 years). Consult your purchase documentation or the Samsung Canada website for specific warranty details related to your model.

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

Frequently Asked Questions

•How do I manually drain the Samsung Bespoke AI Washer?

•Where can I find the latest firmware update for my Samsung Bespoke AI Washer?

•What is the warranty period for the Samsung Bespoke AI Washer in Canada?

Related Questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: