Arlo Chime Not Detected in Samsung SmartThings:... | digitalhomefaults.org

Technical Background:

The Arlo Chime communicates with the Arlo base station (if present) via a proprietary RF protocol or Wi-Fi, and SmartThings integrates via the Arlo cloud service or local network connection. Proper operation requires valid credentials, consistent network connectivity (2.4 GHz Wi-Fi), and compatible device handlers or integrations within the SmartThings ecosystem. SmartThings relies on Arlo’s cloud API to receive doorbell press notifications, and uses the sounder device capability to trigger the Chime.

Symptoms:

Chime fails to register as a sounder within the SmartThings Home Monitor system. No audible chime, no visual LED indication on the Arlo Chime upon doorbell press, and corresponding error messages in the SmartThings app (e.g., "Device Unavailable" or "Chime Not Responding").

Possible Causes:

Weak Wi-Fi signal (RSSI below -70 dBm) at the Chime's location causing intermittent disconnections.
Incompatible SmartThings device handler or outdated Arlo integration.
Arlo cloud service outage or temporary disruption.
Incorrect SmartThings configuration (e.g., Chime not properly configured as a sounder in Home Monitor).
RF interference from other 2.4 GHz devices (microwave ovens, Bluetooth devices) particularly in densely populated urban environments.
Firmware incompatibility between the Arlo Chime and the Arlo base station (if applicable).

Solution:

1

Verify the Arlo Chime's Wi-Fi signal strength using a Wi-Fi analyzer app (e.g., WiFiMan). Aim for an RSSI above -65 dBm. If weak, relocate the Chime closer to the Wi-Fi router or consider a Wi-Fi extender.
2

Check the Arlo cloud service status on the Arlo website or status page. Ensure there are no reported outages.
3

In the SmartThings app, remove and re-add the Arlo Chime device. This forces a re-registration with the Arlo cloud service.
4

Confirm the Arlo Chime is properly configured as a sounder device within SmartThings Home Monitor. Check the Home Monitor settings and ensure the Chime is selected as the notification device.
5

Update the Arlo Chime firmware through the Arlo app. Outdated firmware can cause compatibility issues with SmartThings.
6

Check that your SmartThings hub is connected to the internet and functioning correctly. Cycle the power on the hub if needed.
7

If using a Rogers Ignite or Bell Giga Hub router, verify that the 2.4 GHz Wi-Fi band is enabled and configured correctly. Some ISP-provided routers have settings that can interfere with IoT device connectivity.

Safety Warning:

When working with electrical outlets, ensure the breaker is switched off to prevent electrical shock. Do not attempt to disassemble the Arlo Chime or SmartThings hub, as this could void the warranty and pose a safety hazard. Ensure your SmartThings account is secured with a strong, unique password and two-factor authentication.

Prevention:

Regularly monitor the Arlo Chime's battery level (if applicable) and Wi-Fi signal strength in the Arlo app. Update the Arlo Chime and SmartThings hub firmware regularly to ensure compatibility and security. Consider assigning a static IP address to the Arlo Chime on your router to prevent IP address conflicts. Perform a monthly connectivity check.

Expert Tip:

Try a three-tap factory reset (press and hold the reset button for three seconds, release, repeat twice) on the Arlo Chime. Then, re-pair it to the Arlo base station (if applicable) and then re-add to SmartThings. This can clear persistent configuration errors.

Frequently Asked Questions

•What Wi-Fi security protocols are compatible with Arlo Chime and SmartThings?

Arlo Chime and SmartThings typically support WPA2 and WPA3 security protocols. WEP is not recommended due to security vulnerabilities.

•How can I check the signal strength of my Arlo Chime?

The Arlo app usually displays the Wi-Fi signal strength of connected devices. You can also use a Wi-Fi analyzer app on your smartphone to measure the RSSI (Received Signal Strength Indicator) at the Chime's location.

•What ports need to be open on my router for Arlo Chime to communicate effectively?

Arlo devices typically use ports 80 (HTTP), 443 (HTTPS), and potentially UDP ports in the 1024-65535 range for video streaming. Refer to Arlo's official documentation for a comprehensive list.

Arlo Chime Not Detected in Samsung SmartThings: Troubleshooting

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

Frequently Asked Questions

•What Wi-Fi security protocols are compatible with Arlo Chime and SmartThings?

•How can I check the signal strength of my Arlo Chime?

•What ports need to be open on my router for Arlo Chime to communicate effectively?

Related Questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: