Arlo Go 2: No Signal in SmartThings App - Troubleshooting... | digitalhomefaults.org

Technical Background:

The Arlo Go 2 relies on Wi-Fi (2.4GHz) and cellular (LTE) connectivity for communication. Integration with SmartThings requires a stable internet connection and successful authentication between the Arlo cloud, SmartThings cloud, and the local Arlo Go 2 device. Communication relies on API calls using HTTPS protocol, with potential for latency impact due to Canadian ISP routing.

Symptoms:

Arlo Go 2 camera displays 'No Signal' within the SmartThings app. The camera LED may exhibit a slow blinking blue or amber pattern indicating a connectivity problem. Event logs within the Arlo app (if accessible via cellular fallback) may report 'Network Timeout' or 'Device Offline' errors.

Possible Causes:

Weak Wi-Fi signal strength (RSSI below -70 dBm) at the camera's location.
Interference on the 2.4 GHz band from other devices (microwaves, Bluetooth devices, cordless phones).
Cold weather affecting battery performance, reducing transmit power.
SmartThings hub connectivity issues or outdated firmware.
Incorrect SmartThings device handler or integration issues.
Arlo cloud service outage or maintenance affecting device status reporting.

Solution:

1

Verify Wi-Fi signal strength at the camera location using a Wi-Fi analyzer app (e.g., Wi-Fi Analyzer on Android, NetSpot on macOS) or the Arlo app if it temporarily connects via cellular. Aim for RSSI above -60 dBm.
2

Check for interference on the 2.4 GHz band using a spectrum analyzer app. Relocate the camera or Wi-Fi router if significant interference is detected.
3

Power cycle the Arlo Go 2 camera by removing the battery for 30 seconds and reinserting it. Ensure the battery is fully charged.
4

Update the SmartThings hub firmware to the latest version via the SmartThings app.
5

Remove and re-add the Arlo Go 2 camera in the SmartThings app. Re-authenticate with the Arlo account during the setup process.
6

Temporarily disable any Wi-Fi extenders or mesh network nodes near the camera to rule out compatibility issues. Check Bell Giga Hub settings for optimal device compatibility.
7

If still unresolved, test the Arlo Go 2 using only a cellular data connection. If it connects reliably, the issue lies within the Wi-Fi setup.

Safety Warning:

Tampering with the Arlo Go 2 camera or its mounting hardware could compromise its security and functionality. Always disconnect the power source (battery) before performing any physical maintenance. Ensure lithium-ion batteries are disposed of properly at designated recycling facilities. Protect your Arlo account with a strong, unique password and enable two-factor authentication.

Prevention:

- Regularly monitor battery health, especially before the onset of winter. Replace batteries showing signs of reduced capacity or performance. - Schedule regular firmware updates for both the Arlo Go 2 camera and the SmartThings hub. - Optimize Wi-Fi network configuration by choosing a less congested channel and ensuring adequate coverage throughout the property. - Periodically check the SmartThings app for integration updates or compatibility patches.

Expert Tip:

If the camera is frequently offline during peak hours, consider assigning a static IP address to the Arlo Go 2 within your router settings. This can improve network stability and reduce DHCP-related connection drops. Access your router's configuration page (usually 192.168.1.1 or 192.168.0.1) and find the DHCP settings to reserve an IP address for the camera's MAC address.

Frequently Asked Questions

•How do I check the battery health of my Arlo Go 2?

You can check the battery level of your Arlo Go 2 camera in the Arlo app. Navigate to the device settings and look for the battery status indicator. If the battery is consistently low, consider replacing it with a new Arlo-approved battery.

•What is the recommended Wi-Fi signal strength for the Arlo Go 2?

The recommended Wi-Fi signal strength for the Arlo Go 2 is above -60 dBm. You can use a Wi-Fi analyzer app on your smartphone to measure the signal strength at the camera's location. Stronger signals ensure more reliable connectivity.

•How do I reset my Arlo Go 2 camera?

To reset your Arlo Go 2 camera, locate the sync button on the camera. Press and hold the sync button for approximately 10-15 seconds until the LED flashes amber. This will reset the camera to its factory default settings and require you to re-add it to your Arlo account and SmartThings.

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

Frequently Asked Questions

•How do I check the battery health of my Arlo Go 2?

•What is the recommended Wi-Fi signal strength for the Arlo Go 2?

•How do I reset my Arlo Go 2 camera?

Related Questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: