Arlo Camera: Troubleshooting Empty Event List in... | digitalhomefaults.org

Technical Background:

The Arlo system relies on a cloud-based architecture. Motion detection triggers the camera to record video and upload it to Arlo's servers. The event list is populated by data streamed from these servers. Issues arise if the camera cannot communicate with the Arlo base station (if applicable) or the internet. Power consumption significantly increases during video recording and upload. Arlo uses proprietary wireless protocols operating in the 2.4GHz band potentially causing interference in dense urban environments.

Symptoms:

The Arlo camera's event list in the mobile application or web interface displays no recorded events, despite motion occurring within the camera's field of view. The camera's LED may be solid blue (connected) or flashing amber (disconnected). Error logs within the Arlo app show "No events recorded" or "Camera offline".

Possible Causes:

Weak Wi-Fi signal strength (RSSI below -70 dBm) between the Arlo base station/camera and the router, exacerbated by concrete walls common in Canadian construction.
Internet connectivity issues with the ISP (Bell, Rogers, Telus) leading to intermittent outages. Check for outages in your area.
Low battery level in the camera, causing it to conserve power and miss motion events, especially in cold weather (-20°C to -40°C) affecting lithium-ion battery performance.
Incorrect motion detection sensitivity settings in the Arlo app, resulting in motion events not being triggered.
Firmware bugs causing recording failures. Outdated firmware can lead to instability.
Radio Frequency Interference (RFI) from other devices operating on the 2.4GHz band (microwaves, Bluetooth devices, other Wi-Fi networks).

Solution:

1

Verify the camera's Wi-Fi signal strength using the Arlo app or a Wi-Fi analyzer app (e.g., WiFi Analyzer). Aim for an RSSI above -65 dBm.
2

Check your internet connection by running a speed test (speedtest.net). Ensure you have sufficient upload bandwidth (at least 2 Mbps).
3

Replace the camera's batteries with fresh, fully charged batteries or consider using the Arlo charging station.
4

Adjust the motion detection sensitivity settings in the Arlo app. Increase the sensitivity for more frequent event triggers, but be mindful of false positives.
5

Update the camera's firmware to the latest version through the Arlo app (Settings > My Devices > [Camera Name] > Device Info > Firmware).
6

Relocate the Arlo base station (if applicable) to a more central location in your home, away from potential sources of interference (microwaves, cordless phones).
7

If using a Bell Giga Hub, check the Wi-Fi channel settings and consider switching to a less congested channel (1, 6, or 11) using the Bell Aliant MyFibe app.

Safety Warning:

Do not attempt to disassemble the Arlo camera or battery pack. Dispose of used batteries properly according to local Canadian regulations. Ensure your Arlo account is protected with a strong, unique password and two-factor authentication.

Prevention:

- Regularly check the camera's battery levels, especially before and during the winter months. - Schedule firmware updates through the Arlo app to ensure the camera is running the latest software. - Consider using a Wi-Fi extender or mesh network to improve Wi-Fi coverage throughout your home. - Periodically review and adjust the motion detection sensitivity settings to optimize event recording. - Assign a static IP address to the Arlo base station within your router's DHCP settings to prevent IP address conflicts.

Expert Tip:

Perform a hard reset on the Arlo camera by pressing and holding the reset button for 10-15 seconds. This can often resolve connectivity issues and clear corrupted settings. Afterwards, you may need to re-pair the camera with your Arlo base station.

Frequently Asked Questions

•What is the optimal Wi-Fi channel for my Arlo camera in a crowded urban environment?

Channels 1, 6, and 11 are generally recommended in the 2.4 GHz band. Use a Wi-Fi analyzer app to determine the least congested channel in your area.

•How does cold weather affect my Arlo camera's battery life?

Extreme cold reduces the capacity and voltage of lithium-ion batteries. Consider using rechargeable batteries and keeping spare batteries indoors.

•What are the security implications of using cloud-based security cameras in Canada?

Data privacy is a concern. Ensure your Arlo account is secured with a strong password and two-factor authentication. Review Arlo's privacy policy regarding data storage and usage.

Arlo Camera: Troubleshooting Empty Event List in Canadian Homes

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

Frequently Asked Questions

•What is the optimal Wi-Fi channel for my Arlo camera in a crowded urban environment?

•How does cold weather affect my Arlo camera's battery life?

•What are the security implications of using cloud-based security cameras in Canada?

Related Questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: