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Ring•Alarm Pro

Analysis by Lukas & Team

Ring Alarm Pro Battery Backup Status Error in SmartThings

Troubleshoot Ring Alarm Pro battery status errors in Samsung SmartThings. Resolve connectivity issues and maintain home security in Canada.

Frequently Asked Questions

•How do I check the Wi-Fi signal strength of my Ring Alarm Pro?

You can check the Wi-Fi signal strength in the Ring app's device health settings. Look for the 'Signal Strength' indicator. A stronger signal (higher RSSI value, e.g., -50 dBm) is better than a weaker signal (lower RSSI value, e.g., -80 dBm).

•What type of battery does the Ring Alarm Pro use, and where can I buy a replacement in Canada?

The Ring Alarm Pro uses a sealed lead-acid (SLA) battery. Replacement batteries can be purchased from the Ring website, Amazon.ca, or local electronics retailers such as Best Buy Canada or The Source.

•My Ring Alarm Pro is still not showing the battery status in SmartThings after trying all the steps. What should I do next?

Contact Ring support or SmartThings support directly. There may be a known issue on their end, or they may be able to provide more specific troubleshooting steps based on your account and device configuration. Have your Ring and SmartThings account details ready when contacting support.

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About Lukas & Team

Lukas leads the technical research department at Digital Home Faults. Together with a team of systems analysts, he specializes in translating complex manufacturer error codes into actionable diagnostic steps for the Canadian market.

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Important Warnings:

Do not attempt to disassemble or repair the Ring Alarm Pro battery. It contains lithium-ion cells, which can pose a fire hazard if mishandled. Dispose of used batteries according to local regulations. Ensure secure password management and enable two-factor authentication on both Ring and SmartThings accounts to prevent unauthorized access. Be mindful of camera placement and privacy laws in your province.

Common Causes:

Cloud service outage (Ring or SmartThings)
API incompatibility between Ring and SmartThings
Weak Wi-Fi signal strength at the Alarm Pro hub location (RSSI below -70 dBm)
Incorrect account linking or authorization between Ring and SmartThings
Depleted or faulty battery within the Ring Alarm Pro
RF interference on the 2.4 GHz Wi-Fi band, especially from other IoT devices.

Recommended Action:

1

Verify internet connectivity of the Ring Alarm Pro via the Ring app. Check Wi-Fi signal strength (RSSI) in the Ring app's device health settings. Use a Wi-Fi analyzer app on a smartphone to measure signal strength near the hub.
2

Relink the Ring account within the SmartThings app. Remove the Ring integration and re-add it, ensuring proper authorization.
3

Power cycle the Ring Alarm Pro. Unplug the device from the power outlet and remove the battery backup connection. Wait 60 seconds before reconnecting power and the battery.
4

Check the Ring Alarm Pro battery health in the Ring app. If the battery is old or showing signs of degradation, replace it with a genuine Ring replacement battery.
5

Ensure the Ring Alarm Pro firmware is up to date. Check for firmware updates in the Ring app's device settings.
6

If using a Bell Giga Hub or Rogers Ignite modem, verify that no advanced firewall settings are blocking communication between the Ring and SmartThings clouds. Specifically, check for any blocked ports or domain names related to Ring or SmartThings.
7

As a last resort, perform a factory reset of the Ring Alarm Pro. Note that this will remove all settings and require you to reconfigure the device.

Technical Background:

The Ring Alarm Pro communicates with SmartThings via a cloud-to-cloud integration. The battery backup status is relayed from the Ring cloud service to the SmartThings cloud service. Disruptions in internet connectivity, API changes, or account linking issues can prevent the status from being accurately displayed. The Alarm Pro utilizes Zigbee for internal sensor communication and Wi-Fi (2.4GHz or 5GHz) for external connectivity. The battery is a sealed lead-acid type, designed to maintain power during outages. Battery impedance increases in extreme cold (-20°C to -40°C), potentially affecting its ability to supply sufficient current.

Technical Recommendation:

Try clearing the SmartThings app cache and data. This can resolve temporary glitches that prevent the app from displaying the correct battery status. On Android, go to Settings > Apps > SmartThings > Storage > Clear Cache and Clear Data. On iOS, you may need to reinstall the SmartThings app.

Symptoms:

Ring Alarm Pro hub not displaying battery backup status within the Samsung SmartThings app. Error messages such as 'Battery Status Unavailable' or 'Device Offline' may appear in SmartThings. The Ring Alarm Pro may show a solid blue LED (indicating normal operation) while SmartThings reports an error.

Preventative Care:

Regularly check the battery health of the Ring Alarm Pro, especially before the onset of winter.
Keep the Ring Alarm Pro firmware updated to the latest version via the Ring app.
Maintain a strong and stable Wi-Fi connection at the Alarm Pro hub location. Consider using a Wi-Fi extender if necessary.
Periodically test the battery backup functionality by unplugging the Alarm Pro from the power outlet.
Review and update account linking between Ring and SmartThings annually to ensure continued compatibility.