Analysis by Lukas & Team

Ring: P1-60 Error Troubleshooting for 5GHz Wi-Fi Networks

Fix Ring error P1-60 on 5GHz Wi-Fi networks. Troubleshoot connectivity issues for Ring devices in Canadian homes. Diagnose RF interference.

Technical Background:

Ring devices commonly use 2.4GHz or 5GHz Wi-Fi. P1-60 indicates failure to associate with the 5GHz access point. The device attempts a DHCP request, but the Rogers/Bell Giga Hub fails to issue an IP address. This often stems from channel incompatibility, or interference from other 5GHz devices. The Ring device has a radio with transmit power of 20dBm maximum.

Symptoms:

Device fails to complete setup. The Ring app displays error code P1-60, typically during Wi-Fi configuration. Blue LED flashes intermittently, then turns solid red. Setup stalls at the "Connecting to your Wi-Fi network" stage.

Possible Causes:

5GHz Wi-Fi channel is not supported by the Ring device. Many older Ring devices are limited to specific 5GHz channels (36-48).
Radio Frequency (RF) interference from other devices using the same or adjacent 5GHz channels (e.g., cordless phones, microwaves).
Incompatible Wi-Fi security protocol (e.g., WPA3 only). Ring devices may require WPA2/WPA3 mixed mode.
Router firewall blocking required ports for Ring device communication (e.g., outbound UDP ports).
Weak Wi-Fi signal strength (RSSI) at the device location. Walls and metal objects attenuate the 5GHz signal more than 2.4GHz.
DHCP server issues on the Bell/Rogers Giga Hub preventing IP address assignment.

Solution:

1

Verify 5GHz channel compatibility. Log into the Bell Giga Hub or Rogers Ignite gateway. Change the 5GHz channel to 36, 40, or
2

Check Wi-Fi security protocol. Set the Wi-Fi security protocol to WPA2/WPA3 Mixed Mode.
3

Measure RSSI using a Wi-Fi Analyzer app on a smartphone. Ensure RSSI is above -70dBm at the Ring device location. If below -70dBm, add a Wi-Fi extender.
4

Ensure the Ring device is within range of the Wi-Fi router. Temporarily move the device closer to the router to test.
5

Check firewall settings on the router. Ensure that outbound UDP ports 80, 443, 53, and 123 are open.
6

Power cycle both the Ring device and the Wi-Fi router. Unplug both devices for 30 seconds and plug them back in.
7

Perform a factory reset on the Ring device by holding the setup button for 20 seconds. Re-attempt setup.

Safety Warning:

Ensure proper electrical safety. Do not work on live circuits. When replacing batteries, use the correct type and polarity. Dispose of used batteries properly. Secure the Ring device physically to prevent tampering.

Prevention:

- Regularly update the firmware on both the Ring device and the Wi-Fi router. - Periodically check the Wi-Fi signal strength at the device location using a Wi-Fi Analyzer app. - Avoid placing the Ring device near sources of RF interference, such as microwaves or cordless phones. - Assign a static IP address to the Ring device on the Rogers/Bell Giga Hub to prevent DHCP conflicts.

Expert Tip:

If the Rogers Ignite Wi-Fi Hub is used, try disabling the "Band Steering" feature. This forces the Ring device to connect to either the 2.4GHz or 5GHz network explicitly, improving connection stability.

Frequently Asked Questions

•What are the ideal 5GHz channels for Ring devices in Canada?

Channels 36, 40, and 44 are generally recommended, as they are less prone to interference and supported by most Ring devices.

•How do I check the RSSI (signal strength) of my Ring device?

Use a Wi-Fi Analyzer app on your smartphone or tablet. Walk to the location of the Ring device and measure the signal strength. A value above -70dBm is generally considered acceptable.

•What is the default username/password for the Bell Giga Hub or Rogers Ignite gateway?

The default username/password is typically printed on a sticker on the router itself. If you have changed the credentials and forgotten them, contact Bell or Rogers support for assistance.

Ring: P1-60 Error Troubleshooting for 5GHz Wi-Fi Networks

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

•What are the ideal 5GHz channels for Ring devices in Canada?

•How do I check the RSSI (signal strength) of my Ring device?

•What is the default username/password for the Bell Giga Hub or Rogers Ignite gateway?

Related Questions

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Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: