digitalhomefaults.orgdigitalhomefaults.org

Ring•Doorbell

Analysis by Lukas & Team

Ring Doorbell: App Stuck on 'Checking for Updates' Fix

Troubleshoot Ring Doorbell app update issues. Expert Canadian advice on connectivity, power, and software. Ensure your home security system stays online.

Frequently Asked Questions

•What does the Ring Doorbell LED colour indicate during an update?

A slow pulsing blue can show it is stuck. Consult the Ring documentation.

•How do I check my Wi-Fi RSSI strength at the doorbell?

Use a Wi-Fi analyzer app on your smartphone to measure the signal strength in dBm. Aim for RSSI above -65dBm.

•Does cold weather affect Ring Doorbell battery life?

Yes, cold temperatures increase battery impedance and reduce overall battery life. Consider using a hardwired power source or frequently changing batteries in winter.

Related Questions

Loading related questions...

About Lukas & Team

Lukas leads the technical research department at Digital Home Faults. Together with a team of systems analysts, he specializes in translating complex manufacturer error codes into actionable diagnostic steps for the Canadian market.

← Back to list

Technical Overview:

The Ring Doorbell relies on a stable Wi-Fi connection for OTA firmware updates. The update process involves downloading the firmware package from Ring's servers, verifying its integrity, and flashing it to the device's internal memory. Interruptions during this process can corrupt the firmware or leave the device in an unstable state. The application polls the device for its current status, and if the device fails to respond, the 'Checking for updates' message persists. Battery voltage can impact the update process due to fluctuating power demands.

What to Look For:

Ring Doorbell application displays 'Checking for updates' indefinitely. Doorbell LED may exhibit a slow, pulsing white or blue pattern. No error codes are displayed within the Ring app settings. Device unresponsive to live view or event triggers. Firmware update process appears stalled in the mobile application. Network connectivity LED may indicate connectivity but the update hangs.

Common Causes:

Wi-Fi connectivity issues: Weak signal strength (RSSI below -70 dBm) or intermittent disconnections to Bell Giga Hub or Rogers Ignite.
Insufficient battery voltage: Particularly in cold Canadian winters (-20°C to -40°C) where battery impedance increases.
Firmware corruption: Due to power loss or network interruption during a previous update attempt.
Ring server-side issues: Temporary outages or maintenance on Ring's update servers.
Outdated Ring application: An older version of the Ring app may be incompatible with the firmware update process.
Interference: 2.4 GHz interference from other devices (microwaves, Bluetooth devices) affecting Wi-Fi stability.

Safety Warning:

When handling batteries, always follow the manufacturer's instructions. Dispose of used lithium batteries properly at designated recycling centers. Do not attempt to disassemble or modify the Ring Doorbell, as this can void the warranty and pose a safety risk. Protect your Ring account with a strong, unique password and enable two-factor authentication. Be aware of physical tampering risks and regularly inspect the doorbell for signs of damage.

Solution:

1

Verify Wi-Fi signal strength using a Wi-Fi analyzer app (e.g., Wi-Fi Analyzer for Android or NetSpot for macOS). Ensure RSSI is above -65 dBm at the doorbell location. Relocate the router or add a Wi-Fi extender if needed.
2

Check the Ring server status on the Ring website or through social media channels. If there's a known outage, wait for it to resolve.
3

Force quit the Ring app and restart it. Clear the app cache and data in the phone's settings.
4

Ensure the Ring app is updated to the latest version from the Google Play Store or Apple App Store.
5

Perform a hard reset of the Ring Doorbell by holding down the setup button for 20-25 seconds. The light ring should flash, indicating a reset. Reconnect the device to the Wi-Fi network.
6

If the doorbell is battery-powered, fully charge the battery before attempting the update. Consider using a spare battery if available to eliminate battery impedance issues in cold weather. Check the battery voltage with a multimeter if possible. Replace if under 3.6V.
7

Temporarily disable any VPNs or ad blockers on the network that may be interfering with the update process.

Prevention:

Regularly check the Ring Doorbell's battery level and replace batteries before they are fully depleted, especially before the onset of winter
Schedule firmware updates during off-peak hours to minimize network congestion
Assign a static IP address to the Ring Doorbell in the router settings to improve connectivity reliability
Monitor Wi-Fi signal strength and adjust router placement as needed
Periodically clear the Ring app cache and data
Test the doorbell function at least monthly in extreme cold conditions