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Ring•Doorbell

Analysis by Lukas & Team

Ring Doorbell: Troubleshooting Digital Chime Setting Issue

Fix Ring Doorbell digital chime issues in Canada. Troubleshoot connectivity, settings, and power for reliable alerts in your smart home.

Frequently Asked Questions

•Why is my Ring Chime Pro not connecting to Wi-Fi?

Ensure the Chime Pro is within range of your router and the Wi-Fi password is correct. Try power cycling both the Chime Pro and the router.

•How do I change the chime sound on my Ring Doorbell?

Open the Ring app, select your doorbell, and go to Device Settings > Chime Tones to customize the chime sound.

•Will extreme cold in Canada affect my Ring Doorbell's performance?

Extreme cold can reduce battery life and potentially affect the doorbell's responsiveness. Consider hardwiring the doorbell or using a battery backup during winter months.

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About Lukas & Team

Lukas leads the technical research department at Digital Home Faults. Together with a team of systems analysts, he specializes in translating complex manufacturer error codes into actionable diagnostic steps for the Canadian market.

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Pro Tip:

Perform a three-tap reset sequence on the Ring Doorbell (press and release the setup button three times) to refresh its network connection and clear any cached chime settings. This often resolves intermittent chime issues without requiring a full factory reset.

Symptoms:

Digital chime not activating upon doorbell press. Verify in-app chime settings are enabled. Observe for delayed or intermittent chime activation. Check Event History logs for error messages related to chime configuration or network connectivity. Verify proper LED indication during test chimes.

Safety Warning:

Data privacy is paramount. Use strong, unique passwords for your Ring account and enable two-factor authentication. Be aware of potential phishing scams targeting Ring users. Physically secure the doorbell to prevent tampering.

Step-by-Step Fix:

1

Verify Wi-Fi signal strength (RSSI) at the Ring Doorbell location using a Wi-Fi analyzer app on a smartphone or tablet. Optimal RSSI is above -60dBm. Upgrade router or add a Wi-Fi extender if needed. Consider channel optimization.
2

Power cycle the Ring Doorbell by disconnecting and reconnecting the power supply (transformer or battery). For battery-powered units, remove and reinsert the battery.
3

Confirm chime settings within the Ring app. Navigate to Device Settings > Chime Tones and ensure the desired chime is selected and enabled.
4

Power cycle the Ring Chime device or smart speaker. Unplug the device for 30 seconds and then plug it back in.
5

Check the Ring system status page (status.ring.com) for any reported service outages.
6

Update the Ring Doorbell firmware and Ring app to the latest versions.
7

If using a C-wire, verify voltage using a multimeter. Should be between 16-24VAC.

Common Causes:

Weak Wi-Fi signal (RSSI below -70dBm) at the doorbell location due to interference from common Canadian household appliances (microwaves, cordless phones).
Incorrect chime configuration within the Ring app, such as disabled chime alerts or incorrect chime type selected.
Power interruption to the Ring Chime device or smart speaker preventing chime activation.
Ring cloud service outage affecting chime request delivery.
Software glitch within the Ring Doorbell firmware or Ring app.
Interference from other wireless devices operating on the 2.4GHz band.

How It Works:

The Ring Doorbell communicates chime requests via Wi-Fi (2.4 GHz) to the Ring cloud service, which then triggers a digital chime via a connected Ring Chime device or compatible smart speaker. Functionality depends on stable Wi-Fi connectivity (802.11 b/g/n), proper account authentication, and correctly configured chime settings within the Ring app. Chime settings are stored in the Ring cloud.

Maintenance Tips:

Conduct regular Wi-Fi signal strength checks at the Ring Doorbell location, especially during Canadian winter months when wireless interference may increase due to seasonal changes.
Perform monthly firmware updates on the Ring Doorbell and Ring app to ensure compatibility and bug fixes.
Periodically test the digital chime to verify proper functionality.
Consider assigning a static IP address to the Ring Doorbell on the home network to prevent IP address conflicts.