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Ring•Floodlight Cam Wired Plus

Analysis by Lukas & Team

Ring Floodlight Cam Wired Plus Not Triggering via SmartThings

Troubleshoot why your Ring Floodlight Cam isn't turning on with SmartThings motion rules. Expert Canadian diagnostics and solutions.

Frequently Asked Questions

•What is the minimum Wi-Fi signal strength required for the Ring Floodlight Cam Wired Plus?

Ideally, the RSSI should be above -60 dBm. Signal strength between -60 dBm and -70 dBm may result in intermittent connectivity. Anything below -70 dBm is considered weak and unreliable.

•How do I check the C-wire voltage on my Ring Floodlight Cam Wired Plus?

Use a multimeter to measure the voltage between the C-wire and the neutral wire. The voltage should be approximately 24VAC. Ensure the breaker is off before making any wiring changes.

•What ports need to be open on my Rogers Ignite router for Ring Floodlight Cam to work correctly?

Ring typically uses ports 80 (HTTP), 443 (HTTPS), 8883 (MQTT), and 53 (DNS). Ensure these ports are open on your Rogers Ignite router. Check Ring's documentation for the most up-to-date list.

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About Lukas & Team

Lukas leads the technical research department at Digital Home Faults. Together with a team of systems analysts, he specializes in translating complex manufacturer error codes into actionable diagnostic steps for the Canadian market.

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Technical Overview:

The Ring Floodlight Cam relies on Wi-Fi (2.4GHz) for communication with the Ring cloud and SmartThings integration. Motion detection events are processed either locally (basic motion) or in the cloud (advanced motion). SmartThings relies on the Ring cloud API to receive motion event triggers. Failure points include: Wi-Fi connectivity drops, Ring cloud API latency, SmartThings hub connectivity, or incorrect rule configuration. Integration depends on a properly authenticated Ring account linked to SmartThings. A properly configured C-wire is essential for reliable power to the floodlight and camera.

Critical Safety Precautions:

Always turn off the circuit breaker before working on electrical wiring. Never work on live circuits. Ensure proper data encryption and two-factor authentication (2FA) are enabled on Ring and SmartThings accounts to prevent unauthorized access. Regularly review Ring's privacy settings and data sharing policies.

Solution:

1

Verify Wi-Fi signal strength at the Floodlight Cam location using a Wi-Fi analyzer app on a smartphone. Aim for RSSI above -60 dBm.
2

Check internet connectivity and speed using a speed test app. Ensure upload and download speeds meet Ring's minimum requirements (2 Mbps).
3

Review and reconfigure SmartThings motion detection rules. Ensure the Ring Floodlight Cam is selected as the target device and the rule is enabled.
4

Remove and re-add the Ring device within the SmartThings app to refresh the API connection. Re-authenticate Ring account when prompted.
5

Confirm C-wire connection to the Floodlight Cam. Use a multimeter to measure voltage between the C-wire and neutral wire. It should be approximately 24VAC.
6

Power cycle the Ring Floodlight Cam by turning off the breaker for 30 seconds and then turning it back on.
7

Verify that the Ring device and SmartThings hub are on the latest firmware versions.

Observed Symptoms:

Floodlight Cam Wired Plus fails to activate floodlights via Samsung SmartThings motion detection rules. Camera feed is accessible, but motion events in SmartThings do not trigger floodlights. No error logs visible in Ring app. SmartThings app shows device as 'unavailable' or 'offline'. Floodlights remain off, regardless of ambient light levels.

Technical Recommendation:

In SmartThings, try creating a virtual switch that triggers the floodlight. Then, create a SmartThings automation that turns on this virtual switch when motion is detected by the Ring Floodlight Cam. This bypasses direct device control and may improve reliability.

Why This Happens:

Weak Wi-Fi signal (RSSI below -70 dBm) at the Floodlight Cam location due to interference or distance from the router.
Intermittent Internet connectivity issues from Canadian ISP (Bell, Rogers, Telus) resulting in Ring cloud API unavailability.
Incorrect or outdated SmartThings motion detection rule configuration.
Ring account unlinked or unauthorized in SmartThings.
C-wire not properly connected or insufficient voltage from the transformer (requires a multimeter check).
Extreme cold weather (-20°C to -40°C) affecting camera performance or wiring connections.

Preventative Care:

Schedule regular Wi-Fi speed tests to identify potential network issues.
Monitor battery health (if applicable) before the onset of winter.
Update Ring and SmartThings firmware regularly through the respective apps.
Assign a static IP address to the Ring Floodlight Cam in the router settings to prevent IP address conflicts.
Inspect wiring connections annually for corrosion or damage, especially before winter.