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Ring•Ring Camera

Analysis by Lukas & Team

Ring Camera: Troubleshooting Live View Streaming Error

Fix Ring Camera 'Streaming Error' in Canada. Diagnose WiFi, power, and cold weather issues for reliable Ring security.

Frequently Asked Questions

•What ports does my Ring camera use for outbound communication?

Ring cameras typically use ports 80, 443, and 8883 for outbound communication. Check Ring's documentation for the most up-to-date information.

•How do I check the RSSI of my Ring camera?

The RSSI (Received Signal Strength Indication) can be found in the Ring app under 'Device Health' -> 'Network'. It will display the signal strength in dBm (decibel-milliwatts).

•What is the optimal Wi-Fi channel for my Ring camera?

Use a Wi-Fi analyzer app to identify the least congested 2.4 GHz or 5GHz channel in your area. Select that channel in your router's settings.

Related Questions

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About Lukas & Team

Lukas leads the technical research department at Digital Home Faults. Together with a team of systems analysts, he specializes in translating complex manufacturer error codes into actionable diagnostic steps for the Canadian market.

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Solution:

1

Verify Wi-Fi signal strength (RSSI) using a Wi-Fi analyzer app on your smartphone near the camera. Aim for -60 dBm or better.
2

Check your internet upload speed using a speed test website (e.g., Speedtest.net). Ring recommends at least 2 Mbps upload speed per camera.
3

Reboot your Wi-Fi router and Ring camera (power cycle). Wait 5 minutes before testing again.
4

Ensure your Ring app and camera firmware are up to date via the Ring app settings.
5

If using a Bell Giga Hub or Rogers Ignite router, verify that port forwarding rules aren't blocking Ring camera traffic (consult your ISP's documentation).
6

If battery powered, replace the battery with a new, fully charged one. Monitor battery voltage with a multimeter if possible (carefully, with the battery disconnected).
7

For persistent issues, consider assigning a static IP address to the Ring camera in your router's settings.

Possible Causes:

Weak Wi-Fi signal (RSSI below -70 dBm) at the camera's location.
Interference from other 2.4 GHz devices (microwaves, cordless phones).
Insufficient upload bandwidth from your internet service provider (ISP).
Low battery voltage, especially in cold Canadian winters (-20°C to -40°C) affecting battery impedance.
Firmware issues or outdated Ring app version.
Router firewall blocking necessary ports for Ring communication.

Technical Recommendation:

Try the Ring app's 'Reconnect to Wi-Fi' option under the camera's Device Health settings. This often resolves temporary network glitches without requiring a full reboot. Also, check for any reported Ring service outages on the Ring website or social media channels.

Preventative Care:

Regularly check battery health, especially before winter. Consider using a Ring Solar Panel or wired power adapter for continuous power.
Schedule regular firmware updates via the Ring app.
Optimize Wi-Fi placement to minimize interference and maximize signal strength.
Periodically review and update your Wi-Fi password.
If possible, use the 5GHz network for better speed and less interference.