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Ring•Video Doorbell Pro 2

Analysis by Lukas & Team

Ring Video Doorbell Pro 2 No Live Feed on Samsung Hub

Troubleshoot Ring Pro 2 live feed issues on Samsung Family Hub in Canada. Fix connection problems, Wi-Fi, and power issues. Expert tips for Canadian homes.

Frequently Asked Questions

•How do I measure the voltage at the doorbell transformer?

Turn off the breaker. Locate the doorbell transformer (usually near the electrical panel or furnace). Use a multimeter set to AC voltage to measure the voltage across the terminals. It should be between 16-24 VAC. If the voltage is significantly lower, the transformer may need to be replaced. Turn the breaker back on.

•What is the optimal Wi-Fi channel for the Ring Video Doorbell Pro 2 in Canada?

In the 2.4GHz band, channels 1, 6, and 11 are typically recommended as they are non-overlapping. Use a Wi-Fi analyzer app to scan for the least congested channel in your area. Rogers and Bell routers usually have an 'auto' setting for channel selection, but manual selection can sometimes improve performance.

•How do I troubleshoot a weak Wi-Fi signal specific to my Rogers Ignite modem?

Log into your Rogers Ignite modem’s admin panel via a web browser. Check the Wi-Fi signal strength reported by the modem for the Ring doorbell's MAC address. Consider moving the modem closer to the doorbell or adding a Rogers Wi-Fi pod to extend the Wi-Fi coverage. Ensure the 2.4 GHz band is enabled and not being blocked by any parental control or firewall settings.

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About Lukas & Team

Lukas leads the technical research department at Digital Home Faults. Together with a team of systems analysts, he specializes in translating complex manufacturer error codes into actionable diagnostic steps for the Canadian market.

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Observed Symptoms:

No live video stream visible on the Samsung Family Hub screen from the Ring Video Doorbell Pro 2. The Ring app may or may not show a live feed. The doorbell LED may be solid blue (connected), blinking blue (connecting), or off (disconnected/power issue). Possible error logs: "Device Offline" or "Cannot Connect to Camera" on the Samsung Hub.

Technical Overview:

The Ring Video Doorbell Pro 2 relies on a stable 2.4GHz or 5GHz Wi-Fi connection. The live feed is transmitted over the local network to the Samsung Family Hub. Communication is typically via Wi-Fi Direct or through the Ring cloud service, depending on the integration method. The Samsung Family Hub needs sufficient processing power and network bandwidth to decode and display the video stream. The doorbell requires consistent power from the doorbell transformer (16-24 VAC) and proper C-wire connection.

Possible Causes:

Weak Wi-Fi signal strength (RSSI below -70 dBm) at the doorbell location due to distance from the router or interference.
Insufficient bandwidth on the home network, especially during peak usage times.
Incompatibility between the Ring Pro 2's video encoding and the Samsung Family Hub's decoding capabilities.
Power supply issues: Under-powered doorbell transformer or loose C-wire connection leading to voltage drops.
Software glitches on either the Ring doorbell, the Samsung Family Hub, or the Ring app.
RF interference on the 2.4GHz band from other devices (microwaves, Bluetooth devices) disrupting the Wi-Fi signal.

Technical Recommendation:

Try assigning a static IP address to the Ring Video Doorbell Pro 2 on your home network (via your router's DHCP settings). This can help prevent IP address conflicts and improve connection stability. Consult your Bell Giga Hub or Rogers Ignite documentation for specific instructions on setting static IP addresses.

Step-by-Step Fix:

1

Verify Wi-Fi Signal Strength: Use a Wi-Fi analyzer app on a smartphone near the doorbell to measure RSSI. Optimal range is -30 dBm to -60 dBm. If weak, consider a Wi-Fi extender.
2

Check Power Supply: Use a multimeter to measure the voltage across the doorbell terminals. Should be within 16-24 VAC. Ensure the C-wire is securely connected.
3

Reboot Devices: Power cycle the Ring Video Doorbell Pro 2 (disconnect power for 30 seconds), the Samsung Family Hub, and the home router.
4

Update Firmware: Ensure the Ring doorbell, Samsung Family Hub, and Ring app have the latest firmware versions.
5

Check Ring App Integration: Verify that the Ring skill or app is properly installed and configured on the Samsung Family Hub. Re-authenticate if necessary.
6

Optimize Wi-Fi Channel: Use a Wi-Fi analyzer app to identify the least congested 2.4GHz channel and manually configure the router to use that channel.
7

Review Samsung Hub Settings: Check the Samsung Family Hub's video settings. Adjust the resolution and frame rate for optimal compatibility.

Preventative Care:

Schedule regular checks of the Wi-Fi signal strength at the doorbell location.
Perform routine firmware updates for the Ring doorbell, Samsung Family Hub, and Ring app.
Ensure a dedicated 2.4 GHz Wi-Fi network or optimize the dual-band router settings.
Monitor the doorbell transformer voltage to prevent power supply issues.
Use a UPS (Uninterruptible Power Supply) to maintain router power during short power outages.