Weiser Halo: App Showing 'Account has been Logged Out' -... | digitalhomefaults.org

Technical Background:

The Weiser Halo relies on a Wi-Fi connection to the user's home network to communicate with the Weiser cloud server. Authentication is required for remote access and management. The lock communicates status and receives commands via encrypted TLS channels. Power consumption is managed by sleep cycles, waking up periodically to check for updates or commands. Weak Wi-Fi signals or outages can cause loss of connectivity and trigger account logout due to failed authentication.

Symptoms:

User reports 'Account has been logged out' error within the Weiser Halo mobile application. Observed behaviour includes inability to remotely control the lock, view activity logs, or manage user access. LED indicator on the lock may display a flashing blue pattern indicating network disconnection. Error logs in the app may indicate a failed authentication attempt or a timeout error from the Weiser cloud server.

Possible Causes:

Intermittent Wi-Fi connectivity from Bell Giga Hub or Rogers Ignite modem.
Weiser cloud service outage or scheduled maintenance.
Low battery voltage causing communication instability, especially in Canadian winter temperatures (-20°C to -40°C).
Incorrect date/time setting on the lock, leading to TLS certificate validation failures.
RF interference on the 2.4 GHz Wi-Fi band from neighbouring devices (microwaves, Bluetooth devices).
Firmware update failure leading to corrupted authentication credentials.

Solution:

1

Verify Wi-Fi connectivity to the Weiser Halo using a Wi-Fi analyzer app (e.g., NetSpot). Check RSSI (Received Signal Strength Indicator) – aim for -60 dBm or better.
2

Confirm internet connectivity of the Bell Giga Hub or Rogers Ignite modem. Reboot the modem if necessary. Check for firmware updates on the modem.
3

Replace batteries in the Weiser Halo with fresh alkaline batteries. Use a multimeter to verify battery voltage under load (should be above 4.8V).
4

Power cycle the Weiser Halo lock by removing and reinserting the batteries. Wait 60 seconds before reinserting.
5

Re-link the lock to the Weiser app, following the on-screen instructions. Ensure the smartphone and lock are within close proximity to the Wi-Fi router during the linking process.
6

Check the date/time settings on both the lock (if accessible) and the smartphone. Ensure they are synchronized.
7

If the problem persists, contact Weiser support at 1-800-677-5625 for further assistance.

Safety Warning:

Ensure batteries are inserted correctly and are of the correct type. Do not attempt to disassemble the lock beyond battery replacement. Secure your Wi-Fi network with a strong password (WPA3 preferred) to prevent unauthorized access. Do not share your Weiser account credentials with untrusted individuals.

Prevention:

- Replace batteries annually before the onset of winter to avoid performance degradation in cold temperatures. - Monitor Wi-Fi signal strength regularly using a Wi-Fi analyzer app. - Keep the lock's firmware updated to the latest version via the Weiser app. - Consider a dedicated Wi-Fi extender near the lock to improve signal strength. - Assign a static IP address to the Weiser Halo in the Bell Giga Hub or Rogers Ignite modem settings to prevent IP address conflicts.

Expert Tip:

If experiencing persistent connectivity issues, try the three-tap calibration reset. Remove one battery, press and release the Weiser button three times, reinsert the battery, and then re-link to the app. This often resolves minor synchronization errors.

Frequently Asked Questions

•How do I check the Wi-Fi signal strength near my Weiser Halo?

Use a Wi-Fi analyzer app on your smartphone (available on iOS and Android). Walk around the door with the lock and measure the RSSI (Received Signal Strength Indicator). Aim for -60 dBm or better for reliable performance. Consider adding a Wi-Fi extender if the signal is weak.

•What type of batteries should I use in my Weiser Halo smart lock?

Use standard AA alkaline batteries. Avoid using rechargeable batteries as they may not provide sufficient voltage, especially in cold temperatures. Lithium batteries can be used but may present a fire hazard if mishandled.

•How do I perform a factory reset on my Weiser Halo?

Refer to the Weiser Halo user manual for specific factory reset instructions. Typically, this involves pressing and holding a reset button on the interior of the lock for a specified period. Note that a factory reset will erase all user codes and settings.

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

Frequently Asked Questions

•How do I check the Wi-Fi signal strength near my Weiser Halo?

•What type of batteries should I use in my Weiser Halo smart lock?

•How do I perform a factory reset on my Weiser Halo?

Related Questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: